I just had my first negative shop at Five Guys. The food, as always, was delicious, although the fries bordered on crispy. But it took more than double the "right" amount of time to get my order, and the place was pretty dirty. Granted, they were very busy, but even after it quieted down, they sent someone out to clean tabletops, but nobody swept the debris-laden floor or cleaned around the drink machine (the area was filthy) or wiped the spills from the condiment counter. There was a YUUUGE pile of ice on the grate in one drink machine, and nobody cleaned it out. The staff was polite, but certainly not enthusiastic or happy. Usually this location hits everything spot on, but not this time.... Normally any negatives there are really minor.
I didn't like giving the report I did, but I had to be honest.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.