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new peoples united bank reports...

July 18, 2018 11:56AM
has anyone done a pub bank report this month? after years of the same survey(which i enjoyed doing), they changed it up. a scheduler showed it to me, and it looked like a lot more narrative. what do you guys think about it?

Edited 1 time(s). Last edit at 09/07/2018 08:55PM by jay225.
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More About Reports
July 19, 2018 02:32AM
I have done them in the past but not this month yet. Which ones are you talking about? customer or non?
I'm a non customer so I am limited to asking about checking accounts and asking for change...which is a dead giveaway as far as I'm concerned.
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July 19, 2018 04:18PM
I have been shopping PUB for years also. The new report is not much different than the last form. No need for all the Trivia, business table etc. Lots of the answers have a short narrative if you have an account. I just did one recently, I did not think I did it right, but it has not come back to me yet. I shopped PUB the beginning of the month.
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July 19, 2018 10:27PM
I would probably get myself an account if they paid me to get one. (more than the inquiry shops I mean, because that's not enough to tempt me into opening another account). Although sometimes they do have some nice bonuses.

Edited 1 time(s). Last edit at 07/19/2018 10:28PM by CTChamp.
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September 01, 2018 11:33AM
they've dropped the fee even lower. to me, these aren't worth it at this point in time. they kept hyping the report up as shorter. technically it is, but there's now 6 narratives instead of 2. it's a lot easier/faster to whip through multiple choices than it is narratives. the report takes me the same time, or a little bit longer if anything. also, i almost always got bonuses on these but now they are strict on assigning at base(unless maybe the last day of the month). this used to be one of my favorite, go to shops, it's unfortunate everything changed.
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September 02, 2018 12:23PM
The whole premise of the new report seems to be based on what questions you were asked by the banker. This is ridiculous, especially if the shop is for a teller only. They do not want you to prompt for anything. All the shops I have done were tellers only. None of the tellers asked me any questions. None. But they still want multiple 150 word narratives about it. I struggle through the report to come up with so much narrative on something that did not happen . I was hoping this round of shops would be different. They are the same. I wonder what information they hope to glean. And, yes... they are at $12 now. Pffft.
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September 02, 2018 01:29PM
@janalou wrote:

The whole premise of the new report seems to be based on what questions you were asked by the banker. This is ridiculous, especially if the shop is for a teller only. They do not want you to prompt for anything. All the shops I have done were tellers only. None of the tellers asked me any questions. None. But they still want multiple 150 word narratives about it. I struggle through the report to come up with so much narrative on something that did not happen . I was hoping this round of shops would be different. They are the same. I wonder what information they hope to glean. And, yes... they are at $12 now. Pffft.

i only do teller shops too, and totally agree with you. most of what they put on the report doesn’t really apply for those . those 6 narratives could easily be 2 like they used to be. the prompt actually used to be a great way to see what the teller was made of as that’s when their character or lack there of would come out.
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September 02, 2018 03:08PM
What's a pub report?

There are reasons that a body stays in motion
At the moment only demons come to mind
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September 02, 2018 07:43PM
@bgriffin wrote:

What's a pub report?

people’s united bank
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September 06, 2018 04:26PM
I used to do a lot of these and I did two of the new ones in July. I doubt I’ll be doing many more unless they raise the price significantly or change their new form. This month they want only teller transactions but the new reports don’t really work unless you are doing something complicated like asking about a new account. Much more narrative. And nothing to write because how much actually happens during a teller transaction?

Does anyone know if this MSC actually responds to questions? I actually asked about these shops last week — how to answer the questions without marking the teller down when the questions don’t really fit a simple transaction. No answer. I asked a question about another of their shops for a different client last year and also no reply. Not helpful when dealing with a shopper who has already done dozens of successful shops for your company.

I hope other shoppers refuse to do these until they are corrected. It used to be such a nice shop — and with good bonuses!
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September 06, 2018 04:57PM
everyone in the project has been replaced. unfortunately, the ones who were replaced were some of the best schedulers/managers, responding to texts within minutes, and lenient with bonuses. now it’s a different story. no bonuses, bad report which they are trying to pass off as easier. i haven’t done any this month, and refuse to for $12.

Edited 1 time(s). Last edit at 09/06/2018 04:57PM by jay225.
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September 07, 2018 11:41AM
Do you happen to know why they replaced everyone? The team that did PUB was the best group they had — at least for the clients in my area. The new PUB emails are coming from the same scheduler who usually sends emails for another client. Now she’s doing both.

I’m certainly not doing the new form for $12. The report is awful, it almost requires you to give a bad report on any normal teller, and a lot of the “work” in any shop is actually the travel time. Even if they had really shortened the report the driving time and the time at the bank would be the same so the total time required wouldn’t go down much.

It doesn’t look like they are having an easy time scheduling. Hopefully people will refuse to do the new shops and they’ll have to modify. Different MSC, but remember earlier this year when the 99 Restaurant wanted to pay in gift cards and the MSC couldn’t fill the shops? They finally had to give in and reimburse in cash. That program ended up modified by shoppers simply not taking the jobs. If any other regular PUB shoppers are reading this please think about not doing these shops until they fix the form and the low pay.

Edited 1 time(s). Last edit at 09/07/2018 11:44AM by Julia2026.
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September 07, 2018 12:49PM
@Julia2026 wrote:

Do you happen to know why they replaced everyone? The team that did PUB was the best group they had — at least for the clients in my area. The new PUB emails are coming from the same scheduler who usually sends emails for another client. Now she’s doing both.

I’m certainly not doing the new form for $12. The report is awful, it almost requires you to give a bad report on any normal teller, and a lot of the “work” in any shop is actually the travel time. Even if they had really shortened the report the driving time and the time at the bank would be the same so the total time required wouldn’t go down much.

It doesn’t look like they are having an easy time scheduling. Hopefully people will refuse to do the new shops and they’ll have to modify. Different MSC, but remember earlier this year when the 99 Restaurant wanted to pay in gift cards and the MSC couldn’t fill the shops? They finally had to give in and reimburse in cash. That program ended up modified by shoppers simply not taking the jobs. If any other regular PUB shoppers are reading this please think about not doing these shops until they fix the form and the low pay.

i'm not sure, but i think they were losing money on PUB, and that's why some people were let go. someone who wasn't let go told me he left the program willingly, as he wanted no part of what is happening now. yes, we have the enthusiastic, exclamation point/hero citation loving, "EASY SHOP" scheduler doing these now. she's probably a nice lady, but i'm not in the mood for that when one of my favorite shops got wrecked. they just increased the fee by 50 cents on a few of the scenarios. sigh.

Edited 2 time(s). Last edit at 09/07/2018 01:03PM by jay225.
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September 07, 2018 04:42PM
Removed.
Moderator Note:

Forum guidelines state that we not reveal the clients of mystery shopping companies. Also, naming the client and MSC may be an ICA violation.

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September 07, 2018 08:06PM
My first thought when i saw the e-mail.... "Wait, (MSC name) is doing a bar?"
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September 07, 2018 08:57PM
yea haha... about time i change the thread title. shopper, I did give my feedback on the new reports, but didn’t hear anything back.
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September 08, 2018 09:30AM
Shopper8 — I gave feedback. And I asked how to do the shop without marking down the teller for a normal transaction. And no reply. Maybe they didn’t grasp that if they didn’t respond I wouldn’t be doing any more of their shops.

The money is too low and the questions don’t make sense but they are also putting the shoppers in a position where any normal teller is going to get a bad report. No one asks a lot of questions during a simple teller transaction. As a bank customer, I wouldn’t want to go in to deposit a check and then be asked several questions as if I had a problem to be resolved.

On of of these shops I did in July I had a very good teller — not just standard pleasant, but someone who was friendly and outgoing and made the day nicer. Someone who made it feel likea hometown bank run by smart people — in other words, the kind of person the bank needs as an employee. But under the new form she didn’t ask the questions so I was supposed to grade her down. I did my best to tap dance, but the report makes that difficult. Which also makes it take longer to write. And now they want me to do all that for $12?
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September 08, 2018 08:24PM
The pay is $15 now. If you don't get a return or questions on PUB your report is fine.
I give the teller acceptable and state that she was friendly, professional, etc. Your right the questions relate more to the Customer Service rep. I haven't had a return yet.

Edited 1 time(s). Last edit at 09/08/2018 08:27PM by shopper8.
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September 08, 2018 09:27PM
@shopper8 wrote:

The pay is $15 now. If you don't get a return or questions on PUB your report is fine.
I give the teller acceptable and state that she was friendly, professional, etc. Your right the questions relate more to the Customer Service rep. I haven't had a return yet.

pay is $12 this month, down from prior months.
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September 08, 2018 09:30PM
@Julia2026 wrote:

Shopper8 — I gave feedback. And I asked how to do the shop without marking down the teller for a normal transaction. And no reply. Maybe they didn’t grasp that if they didn’t respond I wouldn’t be doing any more of their shops.

The money is too low and the questions don’t make sense but they are also putting the shoppers in a position where any normal teller is going to get a bad report. No one asks a lot of questions during a simple teller transaction. As a bank customer, I wouldn’t want to go in to deposit a check and then be asked several questions as if I had a problem to be resolved.

On of of these shops I did in July I had a very good teller — not just standard pleasant, but someone who was friendly and outgoing and made the day nicer. Someone who made it feel likea hometown bank run by smart people — in other words, the kind of person the bank needs as an employee. But under the new form she didn’t ask the questions so I was supposed to grade her down. I did my best to tap dance, but the report makes that difficult. Which also makes it take longer to write. And now they want me to do all that for $12?

i think the questions they mean is seeing if they bring up services such as cd rates, credit cards, refer a friend, and the other pitches we normally hear from the above average tellers.
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September 08, 2018 10:26PM
The pay drops every month. First month of the form was $16. Last month was 13, not $12.

The new form is all narrative so no way that I am taking it, The questions are repetitive and it is more work for less $.

I actually went into the PUB at the S & S yesterday and used the ATM
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September 08, 2018 10:46PM
we should definitely all let the schedulers k ow what we think about the pay/new report. even if they don’t respond, at least they’ll hear us. they’ll hear us even more if we let the shops sit undone.
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September 08, 2018 10:59PM
I let the scheduler know when she wrote to me last month. Doesn't seem to make a difference. I used to do quite a few each month. Sometimes she would even get the rotation waived for me when they really needed it done. When the new form came out, I did two at $16. Then the next month the pay dropped to $15. I didn't take any, Last month it was $13 and the scheduler contacted me halfway through the month because there were alot of shops left. She said they were $13 before they changed the form so didn't understand why it bothered me. I said the new fee was $16 and the new form took more time so I was going to pass,
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October 02, 2018 11:54AM
.. And the newest round of PUB shops are upon us. Even more ridiculous than the first round. You can't go to a teller. You have to ask a customer service related question. Like, "How much to reorder checks"? So I'm supposed to wander around and look for someone other than a teller? I see this going South real fast. These are getting on my last nerve.
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October 02, 2018 01:18PM
@janalou wrote:

.. And the newest round of PUB shops are upon us. Even more ridiculous than the first round. You can't go to a teller. You have to ask a customer service related question. Like, "How much to reorder checks"? So I'm supposed to wander around and look for someone other than a teller? I see this going South real fast. These are getting on my last nerve.

you can't do a teller transaction, but you're not even allowed to ask a teller? are you sure? that would be crazy. i actually did a few of the scenario 2's last month, and asked that exact question to tellers(how much to order checks?). most of them will ask to pull up your account to check. well the last person i asked said, "didn't you order checks yesterday? it says in your account that there was an inquiry about it." i played dumb, obviously, but would now be hesitant to ask that question again. man, i hate this new program.
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October 02, 2018 01:24PM
Most of the PUBs I go to are in Stop and Shops so there is no one but a teller. Even the regular banks, there are no other bank people than a teller./ Shop doesn't make sense/
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October 02, 2018 01:26PM
and yea, it blows that this will be the first month in years with no tellers.
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October 02, 2018 01:30PM
@december baby wrote:

Most of the PUBs I go to are in Stop and Shops so there is no one but a teller. Even the regular banks, there are no other bank people than a teller./ Shop doesn't make sense/

i don't see anywhere in the application, or in the schedulers email saying you can't ask your question to a teller though? do they tell you that after they assign you the shop? i haven't applied for anything this month(lol @ doing that for $12)
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October 02, 2018 04:17PM
I was finally able to speak with my scheduler. The rule is no teller transactions. I had visions of the cops hauling me away because of shouting questions in the lobby. I did not know that they write notes on your account about your inquiries. That is excellent information. I'll know now to change the questions around.
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October 03, 2018 12:10AM
The new teller report is completely stupid and a hassle. Will never do another one unless they go back to the former, reasonable report. The narratives on this new one are ludicrous...
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