My doctor's office called to cancel my appointment for tomorrow for annual physical. Until further notice, they will not take new patients or do routine visits for existing patients in-office. They have long has an on-line portal where I can make an appointment for a visit with my doctor. They will also issue Rxs as needed based on on-line visits.
When I first try to sign on to the patient portal, they will get on the phone with me to make sure that I manage to connect correctly. While I think that I could manage that, I am glad that they are proactive in offering someone to do that, since I would hate for anyone to miss a needed consultation because of issues with connecting.
I am pleased and think that this medical practice (several docs, assistants and NPs) are doing the best to protect everyone as well as connecting patients with needed care and advice.
Also, all CVS pharmacies will deliver Rxs for free starting a couple of days ago. And Aetna will wave any co-pays for needed tests for Covid-19.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.