1. Forums
  2. Mystery Shopping Discussion

Snarky Schedulers and Editors

November 17, 2021 06:23PM
Is anyone else finding schedulers and editors are just getting snarky? I simply asked about payment for a job done 6 weeks ago and got what I interpreted to be a snarky response telling me to read the FAQs, which I had and there was no mention of payment in there.

Editors are getting the same way. I get told I am being too picky at a gas station job then the next time at the same location I get dinged for not noting the same problem I noted last time. I am starting to really be picky about the jobs I do. There just seem to be some jobs no matter what you do you don't do it well enough. I figure why bother let someone else do it and spend 2 days answering their questions or reading their negative comments. The yellow and red gas stations are the worse. No matter how careful you are and how much time you take to look at everything they will always find something to complain about. So unless they are offering a good amount of money I let someone else do them.
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More About Schedulers
November 17, 2021 09:42PM
I would say overall no issues but there is one that I know I am going to get something nasty every time I need something or have a question but I end up getting paid and doing the work. I still find it hilarious to ask ipsos for bonuses and what responses you get. This one is not really the schedulers fault though.
Reply
November 18, 2021 03:39AM
I find that dealing with the snarkiness is just part of the job. I feel like I'm probably both loved and hated by schedulers and managers. I'm hated because I won't do jobs at base pay and I expect to be paid a living wage. They hate shoppers that expect to be paid a living wage. However, they love me because I will go anywhere, anytime, if the money is right. I'm extremely dependable, and I will get things done right up against the deadline if I feel like the pay is worth it. Of course, they hate paying me that. They hate the fact that I expect to get paid fairly for what I do. That's where the snarkiness comes from. They expect us to work for less than a with living wage, and when we ask for a living wage, they feel like we are being unreasonable. The snarkiness is the natural product of that attitude.
Reply
November 18, 2021 04:20AM
I had a scheduler go mental because I had the audacity to ask for a bonus on a $0 fee shop.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
Reply
November 18, 2021 03:38PM
I had a job kicked back to me for "not following instructions," but I followed what was on the guidelines. When I asked the editor for clarification, I just got a "do what I said" reply, with no clarification on what I was supposed to do--which still wasn't clear. I muddled through it, and it was accepted. But I could just as easily have done the re-do wrong and had the report rejected.

You try to do a job right and try to be pro-active in making sure the instructions are clear, but sometimes it's not appreciated.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
Reply
November 18, 2021 05:10PM
I go up the MSP’s ladder… and I let the scheduler or editor know what I’m doing. (In other words, none of that passive-aggressive BCC stuff.)

Between Linkedin, Google (for email addresses) and Twitter, you can figure out how to reach any MSP manager or owner these days. A simple forwarding of the offensive email up the corporate food chain, together with the message “Do you want <this person> representing your company in this manner? Is this behavior in the best interest of your clients?” has gotten me positive results every time.

Used sparingly, and for good cause, this has worked 100% for me.

Edited 2 time(s). Last edit at 11/18/2021 05:49PM by ColoKate63.
Reply
November 20, 2021 08:09AM
{deleted}

Edited 1 time(s). Last edit at 11/20/2021 08:10AM by KokoBWare.
Reply
November 21, 2021 12:00AM
I hate when they hold up a report by asking questions about things that were already in the report.

****************


Motivation increases when we assume large responsibilities with a short deadline.
Reply
November 21, 2021 03:34AM
I feel the same. I often wonder if they ever see or read the comments. I will usually explain stuff in the comments only to get an email asking why I didn't do something.
Reply
November 21, 2021 05:13AM
I hate it not only when they ask me about things already in the report but also when they decrease my score because they "have to" contact me about things that were already in my report.
Reply
November 21, 2021 05:26AM
I had a rather rude response the other week when I asked a question. I was told to go read the guidelines and report form. Turns out, it was supposed to have been updated but missing lots and lots. A day later, a mass email went out concerning that job. SMH. I was polite and professional.
Reply
November 21, 2021 06:12AM
But don't the snarkiest and most demanding work for Coyle?
Reply
November 22, 2021 12:51AM
I had a rural route planned and wrote a scheduler offering to do an add-on shop in the town of Sixtymilesfromanywhereelse for a modest bonus. Her response, "No. You're going to be there anyway." OH REALLY? There were so many things I wanted to say about that but just let it go.

Same scheduler, I applied for a shop on the website and put in the (mandatory) note box the specific date I needed. I get scheduled for a different day. I write in asking to be removed from the shop, adding that I had included the date I was available in the note box. Her response, "Nobody reads those notes."

Nice.

sestrahelena
Reply
November 22, 2021 01:12AM
Those are the jobs you laugh at because no one will take them and since they were rude you won't either. I have gotten to where i tell them when they are begging me to take a job. I feel great saying you know i would but i was treated so poorly the last time that i devote myself to companies that actually appreciate me and my hard work.
Reply
November 22, 2021 03:07AM
I never tell a scheduler that I'm going to be somewhere anyway if I am asking for an appropriate bonus for the distance. Of course, sometimes, a scheduler will already know I'm going to be in a certain area that if they scheduled those shops as well. However, there's no need for them to know if I'm going to be in an area or not.
Reply
November 22, 2021 03:28AM
Ouch. I hope you passed on the job.
Reply
November 23, 2021 12:45AM
@thunderdeacon wrote:

I never tell a scheduler that I'm going to be somewhere anyway if I am asking for an appropriate bonus for the distance. Of course, sometimes, a scheduler will already know I'm going to be in a certain area that if they scheduled those shops as well. However, there's no need for them to know if I'm going to be in an area or not.

Me either but my other shops were with the same MSC and this scheduler actually looked somewhere to see that I was going that way. AFAIK, I can have any reason or none at all when asking for a bonus, right?

sestrahelena
Reply
November 23, 2021 10:44PM
@sestrahelena wrote:

I had a rural route planned and wrote a scheduler offering to do an add-on shop in the town of Sixtymilesfromanywhereelse for a modest bonus. Her response, "No. You're going to be there anyway..

That kind of snippy attitude gets the response “Never mind. I found something else to fill my time in Sixtymilesfromanywhereelse. Have a blessed day.” from me.
Reply
Sorry, only registered users may post in this forum.

Click here to login