SCM, I can understand that. A lot of people don't know how to shop. Frozen and chilled items have to be shopped last. Also, it helps to know the layout of the store. Instacart doesn't give that information. We also don't get the delivery location until later.
For instance, my client wanted organic cabbage. A non-shopper would look in the organic section and mark it as not available. It's in the salad section.
Knowing the layout of the store helps tremendously to cut down on shopping time. I didn't take an assignment at Petco because I don't shop there personally and don't know the layout.
Also, I don't buy items that I wouldn't buy for myself. One fake meat item had small puncture holes in the top. I didn't get that for the client.
When the locations hit the board, we have to take them right away or lose them. After we accept the assignment, we see how many items we need to buy. We don't know the exact location of the delivery until later. This can also increase total time.
"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton