I had a similar exchange recently with another MSC and got a similar result so it doesn't happen only at Sentry. In my case, I contacted the MSC, reported a serious personal issue with the client that developed during and after a shop, then suggested perhaps I shouldn't shop that client anymore. They took away my ability to see that client's shops and the outcome was not unexpected. This was real similar to "I quit" and "Okay, then you're gone." I don't see a lack of professionalism on anyone's part.
While I agree with bgriffin that we frequently say things we don't mean and get results we don't want, we are after all responsible for our own communications and we should take care saying we quit when that's not what we want. I believe that once the relationship gets to the "I quit" stage, it's over. In business "I quit" is not usually answered with "Are you sure?"
@Mert wrote:
Um, yes, but that's of course, assuming professionalism. I agree, that with this MSC, the outcome was expected.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.