Yes - I'd be surprised if you ever see the money from NSS. You can read a lot more about that on another thread.
I can't imagine an unresolved problem with Ardent - they are great. I had one payment issue early on when I started shopping for them - I was paid the fee for doing a burger shop but not the reimbursement . I emailed Bryant and Michelle, my scheduler, and I was paid within the day.
Questions: How many shops have you done for Ardent? Was the shop you did in July the only one you have done for Ardent or have you done other shops and gotten paid correctly for all of them except this one? If this is the only shop you did, I'm betting it was sent to the wrong bank account.
Honny is right. Ardent lost a major client and several of their staff are no longer working with Ardent. Bryant may be one of them. Either contact your scheduler, or contact Michelle Montpetite,
michelle@ardentservices.net, or Corey Estes,
corey@ardentservices.net, Both Michelle and Corey are wonderful and I am betting will get back to you ASAP and that this will be worked out quickly.
Be sure to let us know what happens.