Wait, so they actually really are withholding everybody's money until everybody else sends the payments back? That's literally illegal. Every single one of us should get attorneys and go after them.

And the week of a holiday at that. What a sh*tty company.

I not think it is ethically right to keep money you didn’t earn, regardless of the origin of the error. Do you want to screw over other shoppers’ pay over this? Especially at this time of the year. When I called PayPal last night, they give you the option of hanging up and they will call you back without you losing your place in the que, so you don’t actually have to stay on hold.

@kathygry wrote:

I not think it is ethically right to keep money you didn’t earn, regardless of the origin of the error. Do you want to screw over other shoppers’ pay over this? Especially at this time of the year. When I called PayPal last night, they give you the option of hanging up and they will call you back without you losing your place in the que, so you don’t actually have to stay on hold.

They want ALL of the money they sent you. Even if it's for shops you've done and are getting paid for. That is not right. They said they will credit your account later. Why later, when you have your payment now.

I wanted to clarify what I posted. I asked about my payment because I did not get paid at all. I did not get over paid or even paid yesterday. I asked her that even though it was a holiday this week I would not be getting any payment. The woman said no payments would be sent until the issue was resolved. She did not explain what resolved meant. Resolved does not necessarily mean until they received all the refunded money. It could mean until the system they use to make payments, like an accounting software was corrected. I would not want people to misunderstand what I posted. I do not think she understood everything because she made the mistake about saying September payments were repeated when that clearly did not happen. From what I have been reading on here, it sounds like they must have halted all payments after they realized mistakes were being made. I wish they would issue a clarifying email.

@johnb974 wrote:

@kathygry wrote:

I not think it is ethically right to keep money you didn’t earn, regardless of the origin of the error. Do you want to screw over other shoppers’ pay over this? Especially at this time of the year. When I called PayPal last night, they give you the option of hanging up and they will call you back without you losing your place in the que, so you don’t actually have to stay on hold.

They want ALL of the money they sent you. Even if it's for shops you've done and are getting paid for. That is not right. They said they will credit your account later. Why later, when you have your payment now.

I can certainly understand your frustration, especially if you are owed money. I do very little work with Intellishop, so am owed nothing at this point. From an accounting perspective, it is cleaner to refund EVERYTHING, then reissue the correct payments. It would be a nightmare figuring out what the pending payments are and reissuing against what is owed. Having said this, I have no idea if what they are doing or saying is legal and it certainly is placing the burden upon the shoppers to correct their error, which I feel is a mistake. I would like to know why they could not just reverse the batch payments that were sent out.

Edited 1 time(s). Last edit at 11/21/2018 06:01PM by kathygry.

@kathygry wrote:

I would like to know why they could not just reverse the batch payments that were sent out.
.[unquote]


Some shoppers have already transferred the money out of Paypal into their linked bank accounts. If they reverse the payment, it might result in a negative Paypal balance and that can't be good.

Edited 2 time(s). Last edit at 11/21/2018 06:16PM by kenasch.

All joking and IntelliShop roasting aside, I also honestly feel bad for anyone who either depends on their payments to make ends meet or who aren't members of the forum/didn't receive accidental payments, who are in the dark at this point and have received no information about the matter, not even a simple mass email from the company explaining what happened. They're probably nervously wondering where their money is and I really hope they weren't counting on it to put food on the table for their families this Thanksgiving.

There’s a long message on their Sassie site explaining in detail what happened and what to expect.

^I don't see it? Could you quote?

@xvicesandvirtues wrote:

^I don't see it? Could you quote?

It’s there before you log in:

“To our valued shoppers:

We made a big mistake for which we sincerely apologize. We inadvertently sent a couple of “old” payment batches to PayPal, which were previously paid 9/20/2018. PLEASE find those payments asap and REFUND (don’t use a different transaction type). If your page
lacks a "refund" button, you will need to issue a payment to IntelliShop through PayPal. Please send your payment to payments@intelli-shop.com immediately, and select “AS A FRIEND”. Sending the payment “as a business,” will result in a service charge.

Please note: because of the system limitations in both InSite and PayPal, if you are due a payment in the 11/20/2018 batch, we cannot credit the amount against what was accidently sent. We need you to REFUND the erroneous payment first, and then we’ll
issue the payment from 11/20/2018

We will pay all shoppers who:

Have refunded the money received in error.

All other shoppers for October that were due Money and NOT part of the issue.

This money will be paid no later than Tuesday of next week 11/27/2018. This is because we needed to transfer more money to our Pay Pal account and it takes a few days to clear at the bank level.

In the meantime, we will pay out as much as we can based on the availability of funds in our PayPal account. The first payment will be made today 11/21/2018.

We are VERY sorry for this inconvenience, and we THANK YOU very much for your help and cooperation to return the money. Please check your email for further updates”

The message disappears in Sassie after you login. That’s a poor design as I bet many shoppers don’t pay attention to the login screen and just enter their username and password without reading what’s there. I know that’s what I usually do.

I'll bet someone at Intellishop is looking for a new job!

I'll do this after Thanksgiving, don't have the time right now.

Just received correct payments for October.

Happy Thanksgiving

I got about 1/3 of my payment for Oct just a few moments ago. I'm assuming that means I don't have to send anything back.

I'm pretty sure the folks at Intelli are working their butts off to get this fixed ASAP. I'm just going to leave it alone.

In the meantime, I'm going to enjoy Thanksgiving and have a great time with my family. I hope everyone involved (shoppers and people working at Intelli) have a great Thanksgiving.

I will see in a few days...or early next week...if payments came in. Following this thread as a sort of reminder for next week....

I received my correct payment for the only shop I did in October at 3:30 this afternoon. I have not gotten an email asking me to refund it. I'm hoping I don't!

edited to say it's 7:45 PM Eastern Time right now

Edited 1 time(s). Last edit at 11/22/2018 12:48AM by Bec2117.

I have sent them 3 e-mails over this issue. They have not replied to any of them. I'll take care of this on Friday. No time to do this during Thanksgiving.

Edited 1 time(s). Last edit at 11/22/2018 06:27AM by johnb974.

Thanks to Kenasch, I was able to send them the money they sent to me. I still don't have a refund button.

I just saw the email today! Oh dear. Anyway, thank you for posting how to send the money back because I could not find the refund option.

Just want to post this again in case someone here might see it at the end. This is for the desktop/laptop/tablet version so long as you are in the regular site and not mobile.

Log in to paypal.

Do you see the goof up payment from Intellishop? Click on it to open it up. Don't do a new tab or window. Just give it a little click. This should work regardless of if you are in summary or in activity, although activity will just expand it and not take it to its own page. Same concept.

Alright, so it's open but there is no refund option. Uh-oh shaggy... I kid. So, now you're on a new screen that shows you the details. Well, in those details you should see a few lines of dark blue print.

Funded with
PayPal balance
IntelliShop
www.intelli-shop.com
payments@intelli-shop.com
Transaction ID

What you are after is the line that simply says "Intellishop" in dark blue print. Click it. This should open up a completely new window for you regardless of if you did it from Summary or Account. This is legacy mode back when things were nice and simple... sorta.

[www.paypal.com]

Once that link is open you are greeted with yet ANOTHER summary page. It shows details from everything you've done this month and beyond and most like has a "next" button and little boxes you can tick off etc. DONT DO ANY OF THAT. haha.

So the next page is open... You should see a payment from intellishop on November 20th. DO NOT CLICK BOXES HERE. What you need to do is click a tiny little button that says details. The line should say : NOVEMBER 20th PAYMENT FROM INTELLISHOP: DETAILS : $$$$$$

You want to simply click the little blue details button.

This will redirect you AGAIN but it's all going well if you've made it this far.

Midway down that page, you will see the transaction details and payment refund button. It has a BLUE QUESTION MARK and under it says you have 180 days to refund the payment.

Amount received:
$XX.25 USD
Fee amount:
$0.00 USD

Net amount:
$XX.25 USD


Issue a refund ?

Click on Issue a Refund and now you have to tell it why and fill out some more form details. It says it's optional to do this but I made sure to note it : Accidental payment from prior months instead of current month. Be sure to hit continue and make sure you follow the follow up steps to complete it.

I would not do a friends and family or payment to them and would instead wait for another email because that seems like it might create more problems for us and accounting. Hopefully this helps. If you don't have a laptop/desktop/pc, I would try to do this by being on mobile but in pc formatting/dot com site.

It would be so much easier if they had the option of sending a check or bank transfer. They are putting their mistake on the shoppers. It appears IntelliShop wants to do as little as possible to fix their problem.

For those who have asked why they can't reverse the payments themselves, /his is not an option with PP. It is one of the main reasons PP is a bad idea. You can reverse a payment made TO you but not one FROM you.

As for sending back the whole payment rather than just the overage, it makes double entry bookkeeping sooo much easier. It will speed up the correct payments immensely. That's not to say the couldn't do it the other way, but it will slow things down considerably.

I've sent them 4 e-mails with no replys. Until I hear from them directly on how to send back the payments, I'm not doing anything.

Why hasn't Intellishop sent out directions on how to send the refund, to the shoppers in an e-mail? Until I hear directly from them, I'm not doing anything.

Maybe because it is not a complicated process to refund the money and they have normal business hours which would mean the office is closed until Monday.

@LisaSTL wrote:

Maybe because it is not a complicated process to refund the money and they have normal business hours which would mean the office is closed until Monday.

They already messed up before, by telling us to use the "refund" button, when there isn't one. If it's not complicated they should e-mail everyone for directions. That can't be too hard for them to do.

Since their office is closed until Monday, they must not be in a rush to get the money back. If it were my business, people would be working the weekend to correct this.

Edited 1 time(s). Last edit at 11/23/2018 11:59PM by johnb974.

Good grief, it took me a few clicks to get to a link to refund the money. There really is no need to be crappy about refunding the money when you know you didn't earn it. Everyone makes mistakes and they certainly didn't try to cheat you. You have spent more time complaining about it than it would take to process the refund.

The directions for sending the money back, did not come from IntelliShop. They came from someone on this forum. The idea you send the money back as "A FRIEND"? I don't think so. I'll wait until I hear directly from IntelliShop.

kenasch posted this: "If your page lacks a "refund" button, you will need to issue a payment to IntelliShop through PayPal. Please send your payment to payments@intelli-shop.com immediately, and select “AS A FRIEND”. Sending the payment “as a business,” will result in a service charge. "......I'm not sending anything "AS A FRIEND" until I hear directly from IntelliShop

@johnb974 wrote:

kenasch posted this: "If your page lacks a "refund" button, you will need to issue a payment to IntelliShop through PayPal. Please send your payment to payments@intelli-shop.com immediately, and select “AS A FRIEND”. Sending the payment “as a business,” will result in a service charge. "......I'm not sending anything "AS A FRIEND" until I hear directly from IntelliShop

That information cane directly from their Sassie website. I agree an email would be nice but the info is posted directly by them.