Just want to post this again in case someone here might see it at the end. This is for the desktop/laptop/tablet version so long as you are in the regular site and not mobile.
Log in to paypal.
Do you see the goof up payment from Intellishop? Click on it to open it up. Don't do a new tab or window. Just give it a little click. This should work regardless of if you are in summary or in activity, although activity will just expand it and not take it to its own page. Same concept.
Alright, so it's open but there is no refund option. Uh-oh shaggy... I kid. So, now you're on a new screen that shows you the details. Well, in those details you should see a few lines of dark blue print.
Funded with
PayPal balance
IntelliShop
www.intelli-shop.com
payments@intelli-shop.com
Transaction ID
What you are after is the line that simply says "Intellishop" in dark blue print. Click it. This should open up a completely new window for you regardless of if you did it from Summary or Account. This is legacy mode back when things were nice and simple... sorta.
[
www.paypal.com]
Once that link is open you are greeted with yet ANOTHER summary page. It shows details from everything you've done this month and beyond and most like has a "next" button and little boxes you can tick off etc. DONT DO ANY OF THAT. haha.
So the next page is open... You should see a payment from intellishop on November 20th. DO NOT CLICK BOXES HERE. What you need to do is click a tiny little button that says details. The line should say : NOVEMBER 20th PAYMENT FROM INTELLISHOP: DETAILS : $$$$$$
You want to simply click the little blue details button.
This will redirect you AGAIN but it's all going well if you've made it this far.
Midway down that page, you will see the transaction details and payment refund button. It has a BLUE QUESTION MARK and under it says you have 180 days to refund the payment.
Amount received:
$XX.25 USD
Fee amount:
$0.00 USD
Net amount:
$XX.25 USD
Issue a refund ?
Click on Issue a Refund and now you have to tell it why and fill out some more form details. It says it's optional to do this but I made sure to note it : Accidental payment from prior months instead of current month. Be sure to hit continue and make sure you follow the follow up steps to complete it.
I would not do a friends and family or payment to them and would instead wait for another email because that seems like it might create more problems for us and accounting. Hopefully this helps. If you don't have a laptop/desktop/pc, I would try to do this by being on mobile but in pc formatting/dot com site.