The information IS useful. Let me tell you why. Number one: It tells me that MF processes payroll each month for 380,000 shoppers. There is no way one person can handle that kind of volume. The purposes of telling us that the executive is well off is to let us know that MF can afford to pay a man of that caliber.
I stick by my original statement that given the money that MF makes a year $75 mil or whatever it was they can afford to have better agent support services and payroll services. In situations like this agents need reassurance, even if they can't be paid that day or the next day. Send out a memo stating "we are changing payroll software" , "computer error the payroll was not processed in a timely manner, blah, blah, blah", "transitioning to a new invoicing system" etc "we expect the payroll to be about two weeks late" this kind of simple communication tool would prevent half of the erroneous accusations, and probably half of the messages to support, etc. Each geographical division should have an agent liaison team to set up to communicate with IC's, etc. IF I owned a $75 mil company I would want my agents to keep working and I would not want miscellaneous rumors floating around. But hey that's just my perspective, I'm just an IC, not a CFO.