Not only the late payments, but their practices are very concerning to me. I do their fitness shop often. The shop requires a recorded call and a visit. On the call, I can only say "I am thinking of joining the club." The instructions clearly state I cannot say anything else or lead the call in any way. Nine times out of ten, the person I am calling follows the speech they are supposed to give exactly. Without fail, every single time the person on the other end does not follow it, I get the shop back, am told I have to make the call again and am told it is my fault. I have challenged them a few times on it and they either do not respond or give me a contradictory response. Some of these responses are so ridiculous I cannot even believe them. "When she asked if you wanted to hear more, you said 'yes.' You should have said 'I'd like to hear more about the club.'" This is clearly leading the call. If I owned a company and was paying someone to mystery shop me, I'd want to know these things were happening so I could correct them. But it looks like they just want everything to be perfect. Why bother doing it?
So to summarize, they take 3 months to pay and reject any shop that is not perfect.