I had this happen to me and I was saving every 10 questions, only because the FRUSTRATION at having to re-enter data was beyond me.....the volcano was erupting! Ipsos assured me that mine was a personal issue. Now, I am the first to admit that I have personal issues, but this was not one of them. In fact, my scheduler told me that mine was the only case they had heard of. I thought if I was completing the shop within 30 minutes, I was fine. Well, not exactly. Yesterday, however, I had no problem with a 17 minute shop report.