@sestrahelena wrote:

How to get rid of the Facebook flag that covers a large portion if my android screen??? It jumps all over, covering text every time the keyboard opens and even covers the submit button at the bottom, making entering reports in the phone futile.

@tnlarry wrote:

did direct deposit to go in for the end of December? my deposit never went through and I don't know if it's because we switched over to the new system or if there's some new thing I need to do to get it to work under the new system. my information still seems to be in my account under direct deposit but nothing went in the bank this month. Did anyone say anything about pay being late this month?

@French Farmer wrote:

Years ago, when I first started working with Maritz, I had an enlightening conversation with one of their schedulers. She explained how their system worked, reviewed many of the links and best of all, gave me valuable hints on how to perform my shops.
I suspect she was once a shopper.

Probably the best and most valuable information was how to schedule my shops. For shops that asked me if I wanted to perform the shop again (according to their shopper guidelines - every other month) she said to schedule those shops out to the third week. She said there would be a link on the particular shop's report where I could report the shop earlier than the third week. She said that as long as I performed and reported the shop within that allotted time (beginning of the month to the third week), Maritz would look favorable on me and I would receive a good shopper rating.
She said it was especially helpful for shoppers who might experience some sort of emergency and would not be able to perform the shop as planned. The emergency could be anything from an unexpected car breakdown, illness, weather related problem, etc. I found the advice she gave extremely helpful since I have experienced situations such as those.
She emphasized that the "enter results" link for each shop was okay to use on most shops unless, the client specifically stated the time period in which I was to perform the shop. That was why, she stressed, that I must read the guidelines for each client to ensure the particular date of the shop.
This I did for years.

Now, with the new system in place, I cannot do this - I am to perform the shop in the week in which I selected. Okay, that's great. I'll do that. I know how to make routes, etc.

However, in November and December of this year, I selected the third week request as I finished my shop as suggested by the scheduler. Those shops I would do in January and February of the new year. I was unaware of the new method that Maritz was installing. There was no Email, no alert of any sort from Maritz.
In this particular comment stream, the MaritxCX Scheduler suggests calling Maritz to reschedule the dates - they cannot "guarantee" this can be done.
I did just that and guess what happened? The shops I needed to move were taken off my list in a way that would not "hurt" my shopper rating. They would be put back on the system's list for anyone to take.

"Hurt" my rating? I didn't change the rules Maritz, you did - in midstream without warning!

I'm a reasonable person, I don't get angry easily and I always try to look at both sides before passing any sort of judgement. I try to understand the reasoning and, for this particular change, I think I understand your change of this reporting. I think that's referred to as being a "professional" business person, and , as a shopper, I would consider this invaluable.

But yes, I'm PO'ed! I played by your rules Maritz, followed your guidelines, performed the shops as instructed and you did this. So sure, I'll continue to be your shopper. I'll continue to follow your rules, etc and methods. But, you have tarnished our relationship. When one of your schedulers call asking for "helping you out" on a shop, I'll be a little more wary of doing just that.

@LIJake wrote:

I agree FF. I did the same as you and loaded up the 3rd week as usual with the expectation that I could move up shops as usual. No can do. If it snows the 3rd week I will have a problem. As it is, I will have light weeks 1 and 2 and a buster week 3. Weather permitting, I can get it done but not happy about it.

Jet, I believe banks have a maximum of 30 but gas stations have 60 or 65. And I'm not sure if that is total or per brand.

Maritz scheduler, while the schedulers are good at what they do - schedule, some better than others, I have found that most of them I spoke with are not as well versed as you on the new website. I realize there is a learning curve for all of us and it will work itself out.

@Hoju wrote:

I’m very concerned about the inability to complete shops early even when I know that the early dates are technically available. This new policy is going to result in one of two things:
1) I will take fewer shops at a time, resulting in higher fees (or possibly less work) over time
2) I will waste a ton of my and the schedulers time on the phone adjusting shop dates.

I know you like to plan out your work, but you can’t do it at the expense of your shoppers ability to work efficiently themselves. Ultimately it’s going to cost you money, whether it be increased fees or wasted time.
Much much wider shop windows would make all the difference in the world. Perhaps you give that ability to your top shoppers so you can still keep a handle on the schedule for some of your work.

@sestrahelena wrote:

@sestrahelena wrote:

How to get rid of the Facebook flag that covers a large portion if my android screen??? It jumps all over, covering text every time the keyboard opens and even covers the submit button at the bottom, making entering reports in the phone futile.

It's still there! Covering another button as well, possibly"Save." The full-length banner is also on the desktop site, along the bottom but does not move or, as far as I can tell, cover anything. Does it really have to be that BIG? A little icon in a corner would be much less of an obstruction. What a bother it was to complete the entire form on the phone then realize at the end there was no way to submit or save.

@French Farmer wrote:

I'll say this in advance. I don't often complain and I always try to be positive. Maritz, I'll try to work with your system because you have some positive aspects of working with you.

But.......

Today is January 2nd, 2018. It is after 8:00AM, (Central Time). My shopping window for this week starts today and ends Saturday. I'm ready to perform some, albeit a lonely few and its way below zero today, and, according to the forecast, for the entire week.

But, sigh, since this is the new and "improved" system, I'll have to do the shops because this "improvement" does not allow for any type of emergency or situation like this other than cancelling my shop, receiving a lowered shopper rating and giving my shop to the general shopper population. Some improvement!

So I open up the Maritz website and find that when I look at the shops I need to do, there is a heading "Shops Needing Action" and a link below the heading, titled "Ready To Shop". So far so good.

But, I click on the link goes to those shops due this week, each shop's individual link says the status is "Review Complete Not Ready To Shop".

So, I'm wondering, just when is the correct time to perform these shops? Should it not be at 12:01 AM of the day it is to be performed?

@MaritzCX Scheduler wrote:

Thank you for your feedback, it has been passed on to our team. Please call our office at 1-800-782-4299 to speak to someone about the issues you are having.

@French Farmer wrote:

I have called several times and received nothing but hard a$$ replies.

@MaritzCX Scheduler wrote:

- Those of you that are reporting that you are not able to see shops in your area, please contact us at 1-800-782-4299. We have changed how we display shops based on eligibility and we are also nearing the end of a shopping cycle which may be contributing to the lack of shops in your area. However, we want to verify that there are no other reasons for these shops to not appear and we need your assistance to get that information.

@spicy1 wrote:

I'll try and call again. However, I know they note every time I call and I don't want to get ex-communicated because I'm calling. It's a hard one to figure out. That's why we have this forum.

@Hoju wrote:

@MaritzCX Scheduler I finally was able to use the new site.
Overall I LOVE reporting with it. I have only one request at the moment. You shouldn’t be required to have a photo in every slot. There are tons of reasons not to have a photo in a slot. Those should report as validation issues that require the user to check a box rather than force them to upload a photo.