Sentry denied two reports because I used the words "patio heater" instead of "outdoor heater."
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Their instructions are pretty clear on what to ask for. I have done several of these shops with no problem. I like shopping for Sentry.
If the instructions say to ask or say a specific word or phrase, and it's in CAPS, then that is what I do. For example, one food shop says to phone in an order and say you want it NOW. That is the exact word I use. I follow the shop instructions if I want to get paid. I'm not saying this to be mean but it's the rules laid out by the client.
I used to like shopping for them too. I thought I was following the instructions.
If the instructions said to use the bathroom and I got there, and the sign says "Restroom" I would still evaluate it.
Edited 1 time(s). Last edit at 01/31/2018 02:23PM by jenamars.
If the instructions said to use the bathroom and I got there, and the sign says "Restroom" I would still evaluate it.
Edited 1 time(s). Last edit at 01/31/2018 02:23PM by jenamars.
@jenamars wrote:
I have said I was wrong. I'm still not happy about it!
This is what I meant by vague:
ex: Do you carry OUTDOOR heaters?
Does "ex" mean example or exactly. I thought it meant example.
This is the full content of the ex:
Do not mention The Beyond Store or TBS when asking about this item. Only ask about the specific item itself ex: Do you carry OUTDOOR heaters?
Stll, this does not say you MUST ask using this specific word or you will not be paid. It says example. They should have made it clear. I probably would have said outdoor heater but I have used acronyms when doing a shop 2 or more times so I do not look like an alzheimers patient always asking for the same thing in the same store. That is not clear. I do not do their shops and this is one of the reasons.
swallow your pride. Client specifies the item, you either accept or not. Google Outdoor Heater and take a look at the products.....and then seqrch for heaters tou can specifically use on the patio. The attitude man...!?
That was answer to last post..
Also, I recently did a similar shop with and had to ask about Daylight Strollers, not jogger, not just stroller, not twin stroller, not stroller with snack tray, not for kids under 50 lbs, or above 50 lbs. Customers who are in market for a stroller know the difference; same with customers looking for outdoor heater. OP messed up and it stinks because she completed two shops and made two purchases. Beyond frustrating. I learned to think twice before posting negative comments....
Edited 2 time(s). Last edit at 01/31/2018 08:49PM by MikiNV.
Also, I recently did a similar shop with and had to ask about Daylight Strollers, not jogger, not just stroller, not twin stroller, not stroller with snack tray, not for kids under 50 lbs, or above 50 lbs. Customers who are in market for a stroller know the difference; same with customers looking for outdoor heater. OP messed up and it stinks because she completed two shops and made two purchases. Beyond frustrating. I learned to think twice before posting negative comments....
Edited 2 time(s). Last edit at 01/31/2018 08:49PM by MikiNV.
That would be attitude woman....!? Name caller
@MikiNV wrote:
That was answer to last post..
Also, I recently did a similar shop with and had to ask about Daylight Strollers, not jogger, not just stroller, not twin stroller, not stroller with snack tray, not for kids under 50 lbs, or above 50 lbs. Customers who are in market for a stroller know the difference; same with customers looking for outdoor heater. OP messed up and it stinks because she completed two shops and made two purchases. Beyond frustrating. I learned to think twice before posting negative comments....
You can now return your purchases at least.
I think the OP was posting a question and providing her thought process in the interest of getting opinions. No need to get pissy to get your point across. We've ALL done something similiar.
I think the OP was posting a question and providing her thought process in the interest of getting opinions. No need to get pissy to get your point across. We've ALL done something similiar.
@spicy1 wrote:
Stll, this does not say you MUST ask using this specific word or you will not be paid. It says example. They should have made it clear. I probably would have said outdoor heater but I have used acronyms when doing a shop 2 or more times so I do not look like an alzheimers patient always asking for the same thing in the same store. That is not clear. I do not do their shops and this is one of the reasons.
They state the specific item (outdoor heater) throughout that section of the guidelines. I was just showing the ex: part.
You are being childish to, after reading the comments, to still not agree to follow the client’s specs, and to use alzheimers patients as your example of cluless or lost customers...and you do not want to look like them. I am calling you “childlish” because this is a public forum...
I once had a report rejected by an MSC for using the word "pop" instead of soda, despite both words meaning the exact same thing. The MSC's client was particular, and the guidelines stated to use the phasing verbatim (something that J didn't do).
Then again, some clients prefer their cucumbers pickled.
Then again, some clients prefer their cucumbers pickled.
@MikiNV wrote:
That was answer to last post..
Also, I recently did a similar shop with and had to ask about Daylight Strollers, not jogger, not just stroller, not twin stroller, not stroller with snack tray, not for kids under 50 lbs, or above 50 lbs. Customers who are in market for a stroller know the difference; same with customers looking for outdoor heater. OP messed up and it stinks because she completed two shops and made two purchases. Beyond frustrating. I learned to think twice before posting negative comments....
My husband is the store manager for Babies R Us and he didn't know the difference between a daylight stroller and a regular one.... (we also have 5 kids so it's not like we haven't used one a time or two, lol)
I didn’t know either until I did the shop. The client is not babiesRus. This client offers much more variety and are more specialized. I am also a mother, I learn new things every day 
@MikiNV wrote:
I didn’t know either until I did the shop. The client is not babiesRus. This client offers much more variety and are more specialized. I am also a mother, I learn new things every day
Ummmmmmmmmmm, ok.... well I just googled and got nothing... mind explaining to this (fairly in the know) mom?
I currently have a Phil & Ted Vibe inline double with a boogie board attachment (so it's not like I shop at Target)
@MikiNV wrote:
I didn’t know either until I did the shop. The client is not babiesRus. This client offers much more variety and are more specialized. I am also a mother, I learn new things every day
Can you please enlighten me? I'm really curious about this 'daylight' stroller. I have googled, checked Buy Buy Babies website, UppaBaby, Phil & Ted, & Bugaboo and NOTHING, no mention of the term 'daylight' stroller.... (the brands I looked into are all $600-1,500 Strollers, so I would assume they would have anything THAT specialized)
Seems to me the shop guidelines should explicitly state: "You MUST use the exact term 'Outdoor heaters' in your question to the sales associate; do not use any other phrasing or your shop will be rejected."
Putting a term in all caps gives it emphasis. It does not infer, in and of itself, that the exact wording is mandated. Most shops I do in which a request needs to be made do give "examples of" what one can ask. In this case, even the full wording isn't crystal clear:
"Do not mention The Beyond Store or TBS when asking about this item. Only ask about the specific item itself ex: 'Do you carry OUTDOOR heaters?'"
Easily misunderstood. When someone gives an example, it's not generally meant to be a verbatim dictate. And the client is splitting hairs, I think. But, even so, if they want nothing but those words used, it's incumbent on them to make it absolutely clear.
Putting a term in all caps gives it emphasis. It does not infer, in and of itself, that the exact wording is mandated. Most shops I do in which a request needs to be made do give "examples of" what one can ask. In this case, even the full wording isn't crystal clear:
"Do not mention The Beyond Store or TBS when asking about this item. Only ask about the specific item itself ex: 'Do you carry OUTDOOR heaters?'"
Easily misunderstood. When someone gives an example, it's not generally meant to be a verbatim dictate. And the client is splitting hairs, I think. But, even so, if they want nothing but those words used, it's incumbent on them to make it absolutely clear.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
I have never heard "pop" used for soda in all the years I have lived in California. Don't know if it is just an east coast thing or just a 20th century thing. In any case it is a regional term that is not used everywhere. So it makes sense to me that they would want the widely used word soda.
Here in NE Ohio people say pop or soda interchangeably. Where I grew up in Florida, the term pop was more predominant, although some people used the two together, soda pop. I think either is fine.
In some areas of the South, it is referred to as Coke no matter whether or not it is orange, grape, etc. People ask for an orange Coke, but that really means orange soda, not a mixture of the two. Now using terms like Orange Coke is just not fine at all!
In some areas of the South, it is referred to as Coke no matter whether or not it is orange, grape, etc. People ask for an orange Coke, but that really means orange soda, not a mixture of the two. Now using terms like Orange Coke is just not fine at all!
I moved from Virginia to Oregon when I was a teenager. I learned the word "pop" when I moved to Oregon. Both are used in Washington.
Hard work builds character and homework is good for your soul.
Where I grew up, in NYS, "pop" was what everyone said. As I moved around the country, I found that "soda" was used more. Now I say "soda" and can't imagine using "pop"; it would seem too weird.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
Pop is also used in Michigan. I now live in Florida and hear soda most often.
I say tomato, you say tamato, lets call the whole thing off....I say diet coke, soda doesn't really tell what you want.
Soft drink, coke, soda, pop (not so much). Outdoor in L.A. where the weather today is 85 means, :Lets go to the patios and have lunch...which are outdoor. They have heaters on the outdoor patio, shouldn't that be enough, unless it's a location thing.....motto of the story, always read instructions.....
Soft drink, coke, soda, pop (not so much). Outdoor in L.A. where the weather today is 85 means, :Lets go to the patios and have lunch...which are outdoor. They have heaters on the outdoor patio, shouldn't that be enough, unless it's a location thing.....motto of the story, always read instructions.....
Live consciously....
I think the point if why the term was wrong keeps getting lost here. The job was to shop for a specific type of item. The OP was ambiguous about this, letting us assume what we wanted.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
When you get in debt you become a slave. - Andrew Jackson
I grew up in NW Florida where they say pop, what part of FL are you in?
@AnneAshley wrote:
Pop is also used in Michigan. I now live in Florida and hear soda most often.
isaiah, we digress and hijack posts often in the forum, nothing new. We have heard differing views on right and wrong on this matter, no point really in going on anymore about it because Sentry is not likely to pay the OP no matter what we think. I still think the OP should be paid, but no point arguing about it because we probably aren't going to agree on it.
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