@Irene_L.A. wrote:
I JUST get an email from Katy Gravatt of Superior Customer Solutions.(888) 928-5868. I am offered to do my usual restaurant (not PJ) and was in an uproar. Emailed her back telling her what shoppers are going through, and I wouldn't do more work when they owe me from March.
My mistake as I hadn't heard the whole story. Katy Gravatt owes above company and just got the account and is scheduling for herself for June. Apologies for jumping the gun.....
@sandyf wrote:
If Matt died in March which is what the posts here seem to indicate then Katy left a month prior. The timing does seem coincidental or suspicious. Of course we do not seem to know the cause of death or if it was in fact sudden. I have assumed it was sudden since he was youngish. We should not assume anything. Had he already been ill in February? We might find out sometime in the future. I have worked for many companies in my day and even those currently working for the companies cannot take it upon themselves to make statements to the public. People who have left the company generally have some sort of agreement which is similar when they are in positions of authority. Someone who was in a position like Katy can certainly make suggestions to whoever is the appointed or will be the appointed person but I doubt she is or wants to be in the position of making public statements without the authority to do so.
Perhaps we can contact someone who likes to tweet and get them to look into this and tell the world. lol
@LisaSTL wrote:
So why did Irene chew out Katy for delayed payments from NSS?
@ChrisCooper wrote:
She knows what happened because she was working for NSS when Matt died.
@ChrisCooper wrote:
@Irene_L.A. wrote:
I JUST get an email from Katy Gravatt of Superior Customer Solutions.(888) 928-5868. I am offered to do my usual restaurant (not PJ) and was in an uproar. Emailed her back telling her what shoppers are going through, and I wouldn't do more work when they owe me from March.
My mistake as I hadn't heard the whole story. Katy Gravatt owns above company and just got the account and is scheduling for herself for June. I was (at first) under the impression she was assigning for NSS as I've never worked or heard of her company, where did she get my name? .
IMHO, you have nothing to apologize for. Katy worked with Matt at NSS as his Director of Operations right up until his death. Given her title at NSS, it would be unbelievable if she didn't know that shoppers are due money from NSS. Good to know before you sign up with her that she is willing to mislead shoppers. She and her company are on my 10-mile pole list.
@ChrisCooper wrote:
I agree that Katy cannot speak officially for NSS, but she could be more forthcoming. She knows what happened because she was working for NSS when Matt died. She is a 14 year veteran in this field, so she knows the situation shoppers are in. It's been been over 3 months since Matt passed away. Surely, more is known than what is on the forum.
I'm not sure she is using NSS' database of shopper info. I haven't gotten anything from her company. Maybe Irene signed up with Superior directly? It's listed on the forum's official list of MSCs.
@sandyf wrote:
I was contacted several years ago by Katy and asked to do some work for her which is how I originally found out about her company. At the time she told me that NSS had referred me as one of their reliable etc shoppers.
I believe at that time she was handpicking people to contact based on location near her jobs, personal fit and background and ratings etc. She may be doing the same again. I have not gotten a blast email from her inviting me to join her company. If she was just using the mailing list straight out from NSS I would think the emails would go to everyone but evidently they have not. I have only seen Irene and maybe a handful of people who have heard from her company. This is the same thing that happens to me periodically when I receive an email from some scheduler or ISS or somewhere like that telling me they have referred me to another company. This sort of thing seems to happen frequently for shoppers who fit the profile of what the pursuing company is looking for.
@gene wrote:
Britney Eason was also Director of Operations at NSS until May 2017..another strange move
@ChrisCooper wrote:
@Irene_L.A. wrote:
I JUST get an email from Katy Gravatt of Superior Customer Solutions.(888) 928-5868. I am offered to do my usual restaurant (not PJ) and was in an uproar. Emailed her back telling her what shoppers are going through, and I wouldn't do more work when they owe me from March.
My mistake as I hadn't heard the whole story. Katy Gravatt owes above company and just got the account and is scheduling for herself for June. I was under the impression she still worked for NSS.
edited to take apology out.
/quote]
IMHO, you have nothing to apologize for. Katy worked with Matt at NSS as his Director of Operations right up until his death. Given her title at NSS, it would be unbelievable if she didn't know that shoppers are due money from NSS. Good to know before you sign up with her that she is willing to mislead shoppers. She and her company are on my 10-mile pole list.
Live consciously....
@Irene_L.A. wrote:
@sandyf wrote:
Sandy..she now has our restaurant on her board at self assign,so you know she has hand picked her shoppers.
funny it was me, but since they have that restaurant in my town as well as yours, it makes sense we were both picked.
She did not just pick shoppers but she, or someone else on her behalf, accessed the nss database AFTER Matt's death and notified shoppers who had done specific nss shops about the availability of those specific shops but this time being done by her company. As I said, even though I had been doing shops for her company for years, I received two different email blasts that said I was referred to her by NSS, and she was notifying me about the availability of that shop. It looks that Kate got clients that NSS used to do and then accessed the nss database to see who has done those shops before for nss and then sent them an email. Since this was done after Matt's death, was the estate aware of that? Is not she stealing proprietary information? (If I remember, someone had tried to do something similar with the KSS database after they had set up their own scheduling company.)
@KateH wrote:
@ChrisCooper wrote:
I agree that Katy cannot speak officially for NSS, but she could be more forthcoming. She knows what happened because she was working for NSS when Matt died. She is a 14 year veteran in this field, so she knows the situation shoppers are in. It's been been over 3 months since Matt passed away. Surely, more is known than what is on the forum.
I'm not sure she is using NSS' database of shopper info. I haven't gotten anything from her company. Maybe Irene signed up with Superior directly? It's listed on the forum's official list of MSCs.
I had done shops for Kate for many years so I was in her database. However, in early March I received an email that it said I was recommended to her by NSS Therefore, I was sent the email because I was in the nss database and had done these shops before. Other shoppers who had done assignments for that client also received the same email. That means that Kate, or someone else on her behalf, accessed the nss database after Matt's death. More emails came in the following weeks from Kate's email about other shops that were also used to be shopped by NSS.
BTW, the account for the cosmetics company that has multiple brands showed up in an international MS in April.