FIVE GUYS IS BACK!!

Had the schedulers give me a shop I requested today after the deadline for it to be done. That's a new one.

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It appears that doing a delivery shop is taking you out of rotation for in-person shops again. They had fixed that, but I'm not seeing the in-person shops for that delivery-shop-from-hell location that I did the other day, and there were plenty available.

Still have not heard back from DD (I contacted them via Twitter since the link they sent wasn't working). The MSC did approve my shop pretty quickly, especially considering it's the weekend. Here's hoping the manager gets "retrained" based on my report.

Edited 3 time(s). Last edit at 05/16/2022 12:49AM by MisterBill.
@wrosie wrote:

Got a call just now from a new number for the scheduler. This guy was very chatty while still wanting to keep it a secret who the Client was. I told him just get to the point.

He was offering $25 and I said I needed $27. He placed me on hold to check. When he came back, he was then able to tell me every price I had done this location for in the past. He wanted me to justify the fee I was requesting.

I just told him I could do it for $27 tonight or to stop wasting my time.

Got a couple more calls offering $25 and kept telling them I needed $27.

Then I had a $30 MAO accepted for the shop. Go figure!
I had a $30 MAO accepted for one this week--first time in a few years I've gotten one that high. It was a long way from home, but I managed to get a small route of all MF shops in that area and got 2 more MAOs accepted to do it. So I was happy yesterday! LOL.

Maybe they're having to loosen the purse strings. The two retail shops I did yesterday have been sitting for ages.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
It seems that I can't see guidines for the online shops without accepting it. I would think this shop would be easier and have less awkward situations. What do you guys think.
@pruehalliwell1979 wrote:

It seems that I can't see guidines for the online shops without accepting it. I would think this shop would be easier and have less awkward situations. What do you guys think.

All you can see without accepting is the brief overview. But these shops, and others from this MSC, are pretty straightforward, not twist-you-in-a-knot shops. If you accept a shop and find you're uncomfortable with it, you can cancel, but that's not a good idea. I'd try a FG shop, even at base fee, to get your feet wet and see how it goes.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
@pruehalliwell1979 wrote:

It seems that I can't see guidines for the online shops without accepting it. I would think this shop would be easier and have less awkward situations. What do you guys think.

Yes, they're definitely easier, since you order and pay online. You're not required to eat at the restaurant, but you do still need to check the restroom. Only awkward thing is asking for a receipt.
@tigerdave wrote:

@pruehalliwell1979 wrote:

It seems that I can't see guidines for the online shops without accepting it. I would think this shop would be easier and have less awkward situations. What do you guys think.

Yes, they're definitely easier, since you order and pay online. You're not required to eat at the restaurant, but you do still need to check the restroom. Only awkward thing is asking for a receipt.


I don't get a receipt in store when ordering on their app. The receipt comes right to my email address. I just print that out, and insert into the shop report
My area must be short of shoppers this month. There are several on the board around here at $25 plus MAO. I could get one for tomorrow, but it's a dinner shop, and I'm trying to time my other two shops to go earlier in the day. Plus, if I keep eating at FG, I'm going to gain weight again! Even the burger without the bun is an issue because of the French Fries. Too bad they don't offer a healthier side. Nothing there in combination with the fries constitutes any semblance of "healthy." And, sadly, I love their fries so much that I can't stop at just a few to evaluate them. If I could, I could make a healthy meal there. Just call me "Ms. No Willpower."

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
@Maryanne J wrote:

I don't get a receipt in store when ordering on their app. The receipt comes right to my email address. I just print that out, and insert into the shop report
Print to paper or save to PDF? I just "print" to a PDF file and attach that. The phone shops were awkward, having to ask for a receipt. Fortunately they don't seem to do those anymore.

Edited 1 time(s). Last edit at 05/20/2022 02:59AM by MisterBill.
@Maryanne J wrote:

I don't get a receipt in store when ordering on their app. The receipt comes right to my email address. I just print that out, and insert into the shop report

I've had software problems with my desktop computer years ago that forced me to print out an invoice and then scan it to a PDF file so that I could send it to somebody. But you shouldn't have to print out an email to attach it to to shop the shop unless you are mailing in the survey on paper.

On either the tablet or my phone I do a screen shot of the emailed receipt, then attach that picture to the survey. On the desktop I copy and paste the email to a word file, then convert it to a PDF.
@Morledzep wrote:

@Maryanne J wrote:

I don't get a receipt in store when ordering on their app. The receipt comes right to my email address. I just print that out, and insert into the shop report

I've had software problems with my desktop computer years ago that forced me to print out an invoice and then scan it to a PDF file so that I could send it to somebody. But you shouldn't have to print out an email to attach it to to shop the shop unless you are mailing in the survey on paper.

On either the tablet or my phone I do a screen shot of the emailed receipt, then attach that picture to the survey. On the desktop I copy and paste the email to a word file, then convert it to a PDF.

You can also screenshot your desktop. Use "prtscn"
@weatherman2111 wrote:

You can also screenshot your desktop. Use "prtscn"

Yes, but in Win10 it's not as simple as it once was. And the instructions would require too much typing.
@Morledzep wrote:

On either the tablet or my phone I do a screen shot of the emailed receipt, then attach that picture to the survey. On the desktop I copy and paste the email to a word file, then convert it to a PDF.
You can just install the free PDFCreator program, it creates a virtual printer and when you print it it, it prompts you to save to a file. Much easier than cut and paste. And the MS company does an excellent job of taking PDF files when you upload them, even multiple pages.

Edited 1 time(s). Last edit at 05/20/2022 05:08PM by MisterBill.
@Morledzep wrote:

@weatherman2111 wrote:

You can also screenshot your desktop. Use "prtscn"
Yes, but in Win10 it's not as simple as it once was. And the instructions would require too much typing.
Seriously? There is a program built into Windows 10 called Snip & Sketch. You can either start it, or just hold down the Windows key + Shift + S, and it will open automatically. Then you select the portion of the screen that you want to save. Then you save the file or else you can past it somewhere. But for an emailed receipt, PDFCreator is much easier.
Has anyone had the experience of the callers trying to use the online order and pickup or delivery shop fees to reset what you normally get for the dine in fees?

It seems they have new schedulers from another ESL country. They must be work at home. I had one apologize for the background noise and then heard a rooster crow in the background. LOL
The lunch/shake shop at the location second closest to me (20 minutes) got taken before I got a chance to ask for $25. They have two late night dinners (both at $25) and this week's dinner shop still available, but I am not inclined to take them since it's out of my way. And the other location I do semi-regularly that's 40 minutes from me got taken for both this weekend and next, so I won't be doing that one, either.
@MisterBill wrote:

It appears that doing a delivery shop is taking you out of rotation for in-person shops again. They had fixed that, but I'm not seeing the in-person shops for that delivery-shop-from-hell location that I did the other day, and there were plenty available.

Still have not heard back from DD (I contacted them via Twitter since the link they sent wasn't working). The MSC did approve my shop pretty quickly, especially considering it's the weekend. Here's hoping the manager gets "retrained" based on my report.
Update on this. Despite a second attempt, I could not get DoorDash to respond to my complaint on Twitter. I tagged FG on my second tweet, and they reached out to me and asked for more details, but I have not responded and am not inclined to given that it was their shop. I figured DD would have been OK to file a complaint with.

Edited 1 time(s). Last edit at 05/21/2022 03:35AM by MisterBill.
I prefer the delivery shop for the one in my area because it never gets bonused anyway and the report is way simpler. The delivery shops take me out of rotation for the month for sure. Seems wild to pay $35 to get a burger, fries and drink delivered but hey its not my money!
@canadianghetto wrote:

I prefer the delivery shop for the one in my area because it never gets bonused anyway and the report is way simpler. The delivery shops take me out of rotation for the month for sure. Seems wild to pay $35 to get a burger, fries and drink delivered but hey its not my money!
They get bonused to $10, but not more than that. The problem with the delivery shop is that they have not increased the reimbursement either of the last two times the regular shops went up. so now you have food reimbursement BELOW the walk-in shops, even though delivery prices are almost always higher.

Edited 1 time(s). Last edit at 05/24/2022 04:29PM by MisterBill.
I missed the scheduler calls this week so I had to rely on Samantha for this weekend's shops. With the schedulers, I would get $18. Samantha offered $19 for one location and $26 for the other.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
@HonnyBrown wrote:

I missed the scheduler calls this week so I had to rely on Samantha for this weekend's shops. With the schedulers, I would get $18. Samantha offered $19 for one location and $26 for the other.
I never got a call for last weekend's shops, probably because I had told the scheduler that I wasn't really interested in a dinner shop at the location she was calling about. I'd actually gotten a $26 Samantha offer for that dinner shop, but it's out of the way to go to that late, so I decided to hold out for this week's any time shop. They turned on MAO this morning and I got my usual $25. Will go for lunch on Monday.

Edited 1 time(s). Last edit at 05/30/2022 05:53AM by MisterBill.
Wow, I just got a $30 Samantha offer for a location that I've never gotten higher than $25 for in the past. And they responded pretty quickly and assigned it to me. I'm surprised that they're having trouble filling this weekend's shops given that they're the "shoppers choice" and can be done at any time. On the other hand, it is a holiday weekend.

Also, just got a $25 MAO approved within minutes for my closest location, which oddly had lunch w/shake available. Even stranger, the only available date to choose was this Friday.
The June delivery shops got bumped to $10 today, and the one in my area got snapped up. I wasn't expecting that until a few days into the month.
I did a location a couple weeks ago I had to pull teeth to get $27 for, when I normally get $30.

Got a Samantha e-mail today offering $25 for the same location. Before I could log on to see if it was at MAO, I got a call from a scheduler.

She offered me $10 for today or tomorrow. I told her I needed to get $30. She put me on hold and checked with her manager. She told me they would put my $30 request in to see if it would be approved.

Got the e-mail immediately after I hung up.

I just can't figure out why their shop pricing is all over the place. However, last time I went at the $27 price, both of their soda machines were out of order. Perhaps this is a recheck to see if they got fixed?
@wrosie wrote:

I just can't figure out why their shop pricing is all over the place. However, last time I went at the $27 price, both of their soda machines were out of order. Perhaps this is a recheck to see if they got fixed?
I'm sure that other shoppers have been there since you reported the soda machine issue. And it's not really clear that they care much about problems we find, especially transient ones like that. I had a location where the same three lights were not working across multiple visits.

That said, I also don't understand their pricing, especially their attempt to get you to do a shop for $10. This week's shops are already at $15 on the site, although we have seen where they try to lowball you on the phone.
@MisterBill wrote:

The June delivery shops got bumped to $10 today, and the one in my area got snapped up. I wasn't expecting that until a few days into the month.


Thanks for the heads up - this does seem to be a bit early for them to increase the fees.

Edited 1 time(s). Last edit at 06/01/2022 04:46PM by tigerdave.
I had a shop yesterday. The cashier was relentless about my getting a milkshake. I had to get a manager to ring up my order.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
I’m overweight and dump the shakes when we have to order them. They look great though.

@HonnyBrown wrote:

I had a shop yesterday. The cashier was relentless about my getting a milkshake. I had to get a manager to ring up my order.
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