FIVE GUYS IS BACK!!

@rmkeith wrote:


I'm confused and giving away my services! I just take whatever is offered on the websites. How do I get schedulers to call me with more money! I didn't know that was possible. I'm out here doing restaurant shops for $8 and a free burger or sometimes just free fast food.

All advice is appreciated! I've only been MS for about a year and I do a lot and am always approved (except one possible costly mistake that is pending with a different MSC ????).
It's a gamble. When jobs sit on the board the fees start to increase. If jobs get taken at the low fees there's no reason for the company to increase the fees. But if you wait for an increase the job may get snapped up. Broaden your search area and see if there are any harder to fill shops with higher fees.

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I have the same problem Loa. The MSC Did contact me recently when the shop dates were about to expire. They let me do a shop without waiting 90 days
I'm curious if anyone has ever run into this. I have a FG delivery shop, and the location apparently does not have fries available. I looked it up with all of the major delivery companies, and the only options are drinks, burgers/hotdogs/sandwiches, and shakes. I have no idea if I'm allowed to still order, or would I report it as unable to order. I tried calling the MSC, but the guy I got just referred me to the Help Desk. Of course I have yet to hear back from them, and it's been 5 hours. I rescheduled it for tomorrow, but I'm not too hopeful of having an answer by then either.
They prefer that you use the Five Guys app. You didn't list that as one that you tried using. I just checked a location near me and fries are available via the Five Guys app, so it is not an app problem. Guys just released a new app version.] Using the Five Guys app, force it to use a different location to see if fries become available [do not order, of course]. If they are, it is a supply issue at your local location or maybe their deep fryer broke. [I went to a Burger King 2 months ago where they could not make any type of burger because their grill was broken. It does happen.]

Options: 1) Take a screenshot of the phone app showing that fries are not available. 2) Hope that it is a supply problem and that the store will get their shipment of potatoes overnight. 3) Hope that their deep fryer gets fixed.

[Five
@tigerdave wrote:

I'm curious if anyone has ever run into this. I have a FG delivery shop, and the location apparently does not have fries available. I looked it up with all of the major delivery companies, and the only options are drinks, burgers/hotdogs/sandwiches, and shakes. I have no idea if I'm allowed to still order, or would I report it as unable to order. I tried calling the MSC, but the guy I got just referred me to the Help Desk. Of course I have yet to hear back from them, and it's been 5 hours. I rescheduled it for tomorrow, but I'm not too hopeful of having an answer by then either.

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
@rmkeith wrote:


I'm confused and giving away my services! I just take whatever is offered on the websites. How do I get schedulers to call me with more money! I didn't know that was possible. I'm out here doing restaurant shops for $8 and a free burger or sometimes just free fast food.

All advice is appreciated! I've only been MS for about a year and I do a lot and am always approved (except one possible costly mistake that is pending with a different MSC ????).
When you get back in rotation for your location, do you see shops available for the current week with a bonus, or are they already taken? I know that in my case, I generally do see shops for the current week when they show up again. You are going to have to stop taking shops at the base rate until you see how high they get.

If the shops are always taken by the time the current week starts, you're not going to get more than $9. Fortunately, that is not the case in my area.
@myst4au wrote:

They prefer that you use the Five Guys app. You didn't list that as one that you tried using. I just checked a location near me and fries are available via the Five Guys app, so it is not an app problem. Guys just released a new app version.] Using the Five Guys app, force it to use a different location to see if fries become available [do not order, of course]. If they are, it is a supply issue at your local location or maybe their deep fryer broke. [I went to a Burger King 2 months ago where they could not make any type of burger because their grill was broken. It does happen.]

Options: 1) Take a screenshot of the phone app showing that fries are not available. 2) Hope that it is a supply problem and that the store will get their shipment of potatoes overnight. 3) Hope that their deep fryer gets fixed.

[Five
@tigerdave wrote:

I'm curious if anyone has ever run into this. I have a FG delivery shop, and the location apparently does not have fries available. I looked it up with all of the major delivery companies, and the only options are drinks, burgers/hotdogs/sandwiches, and shakes. I have no idea if I'm allowed to still order, or would I report it as unable to order. I tried calling the MSC, but the guy I got just referred me to the Help Desk. Of course I have yet to hear back from them, and it's been 5 hours. I rescheduled it for tomorrow, but I'm not too hopeful of having an answer by then either.

Thanks for the response. You are right about the app - I did try to order using that method, but when I tried to use the assigned location, it was only allowing pick-up. I didn't even think to see if I could order fries that way. I do think it was only this location, though, because other nearby locations had fries available through delivery services.

I did finally hear back from the Help Desk. They said I could continue with the order and then choose option E (fries not available) for question 25a, and then explain in the comment section. So I guess I'll try again tomorrow!
@tigerdave wrote:

I did finally hear back from the Help Desk. They said I could continue with the order and then choose option E (fries not available) for question 25a, and then explain in the comment section. So I guess I'll try again tomorrow!

So I guess you will have to order a couple burgers to get over the $15 minimum order for delivery in their app.
@wrosie wrote:

So I guess you will have to order a couple burgers to get over the $15 minimum order for delivery in their app.
Seems like this location will not deliver to them from the app, so they will need to use a 3rd party service, and they do not have a $15 minimum.

Interestingly, I just checked the new app, and it actually says that they can deliver to me. They never said that it was an option in the past, so I used DoorDash. That will work well for next month's delivery shop, since the shake is only $5.15 in their app, but it's $1 more in DD. Plus, I'll be able to get the AMEX offer.

Edited 3 time(s). Last edit at 07/21/2022 01:45AM by MisterBill.
The new Five Guys app allowed me to order from one of the three Five Guys closest to me (I am essentially in the center of an equilateral triangle) for the first time last week. The Five Guys app prices are lower than what the delivery services show, and none of the delivery services will deliver to me.

BTW, if you belong to Amazon Prime, you can now sign up for free Grub Hub delivery for a year. Here is the link: [www.amazon.com]

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
WOW! Thank you!

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
I made a rookie mistake and did a dine in for my online shop today. Luckily, I remembered as I was finishing my meal. My fee will be reduced, but I won't be out of pocket.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
@HonnyBrown wrote:

I made a rookie mistake and did a dine in for my online shop today. Luckily, I remembered as I was finishing my meal. My fee will be reduced, but I won't be out of pocket.



I'm sorry, but that doesn't sound right to me. I would expect the shop to be rejected, for doing the wrong type of shop. Your receipt shows that you ordered in, not online, which produces a different receipt.
@HonnyBrown wrote:

I made a rookie mistake and did a dine in for my online shop today. Luckily, I remembered as I was finishing my meal. My fee will be reduced, but I won't be out of pocket.
I always check my shop type before heading out to do it, for fear of doing this. BTW, you can still eat at the restaurant if you ordered online. But if you ordered at the register, they're not going to accept it, as Maryanne said.
There was one time I did a dine in shop (Different restaurant) and I ordered at the counter.. I told the cashier I wanted to dine in, but I guess she hit the wrong button and my ticket said to go.

I explained what happened and I was paid in full and my report was accepted.
@Isaiah4031a wrote:

There was one time I did a dine in shop (Different restaurant) and I ordered at the counter.. I told the cashier I wanted to dine in, but I guess she hit the wrong button and my ticket said to go.

I explained what happened and I was paid in full and my report was accepted.
Completely different situation here. With FG, when you order online, you get an emailed receipt. In this case, they have an in-store receipt. And some questions are about the ordering process. Also, one of the first questions is how did you place your order, and if it's the wrong answer, they don't let you continue with the form.

Edited 1 time(s). Last edit at 07/31/2022 02:42AM by MisterBill.
Correct. I placed the online order as I finished my food. The $25 fee will cover the cost of the wrong meal.

@MisterBill wrote:

@HonnyBrown wrote:

I made a rookie mistake and did a dine in for my online shop today. Luckily, I remembered as I was finishing my meal. My fee will be reduced, but I won't be out of pocket.
I always check my shop type before heading out to do it, for fear of doing this. BTW, you can still eat at the restaurant if you ordered online. But if you ordered at the register, they're not going to accept it, as Maryanne said.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
Man, so crazy changes out here in Denver. A couple of the locations closed completely for new staffing; I'm unsure if the old staff got let go, or they left, or a combination of both. As a result, some of my Late Dinner shops (15-30 minutes before closing) are being performed around 3:30 PM since some of the locations close at 4 PM right now! Interesting times, to say the least.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 31 year old male and willing to travel!
Very strange thanks for the information. Five guys is building new locations in North Carolina is still only offering $9 pay plus $15.45 for food which doesn’t even cover small burger fries and drink.
Time for them to up that reimbursement again!

I put in a bid for $30 for a FG shop that I usually get $25 for, but it's about a 35-minute round trip and with the cost of gas and that my car has to have premium fuel, I'm not doing *any* out of town 5G's for $25 anymore.

Anyway, much to my surprise, I got the shop. Order a little burger, little fry, and small soda. $16.50! $15.44 in March in Pa., $15.66 in Md. in May, I paid $16.40 at the end of June for the same order with a large fry.

I don't mind going a little out of pocket, and sometimes I order a less-expensive sandwich. But it's getting so that you can't order anything and come in under reimbursement. I think their prices are getting ridiculous. I can go to Hoss's and get their salad bar with 1/4-pound burger added on for less than $15. Or Red Robin and get a burger with unlimited side item and a drink for about the same $$.

Which reminds me.... I think I found the MSC that has Red Robin, but I haven't seen any jobs in my area come up. Need to keep my eyes open.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
Five guys call me to take a shop that normally was nine dollars. I asked for $20 they tried to get me to take it for $18 and finally agreed to $20. As you said they are offering $25-$30 in markets horse difficult to get someone to shop.
@BirdyC wrote:

Time for them to up that reimbursement again!

I put in a bid for $30 for a FG shop that I usually get $25 for, but it's about a 35-minute round trip and with the cost of gas and that my car has to have premium fuel, I'm not doing *any* out of town 5G's for $25 anymore.

Anyway, much to my surprise, I got the shop. Order a little burger, little fry, and small soda. $16.50! $15.44 in March in Pa., $15.66 in Md. in May, I paid $16.40 at the end of June for the same order with a large fry.

I don't mind going a little out of pocket, and sometimes I order a less-expensive sandwich. But it's getting so that you can't order anything and come in under reimbursement. I think their prices are getting ridiculous. I can go to Hoss's and get their salad bar with 1/4-pound burger added on for less than $15. Or Red Robin and get a burger with unlimited side item and a drink for about the same $$.

Which reminds me.... I think I found the MSC that has Red Robin, but I haven't seen any jobs in my area come up. Need to keep my eyes open.

Depends on the store. The prices seem to have a pretty wide variance these days. Some have actually lowered their prices back to 6.50 ish for a little. Some have gone up to 8 with the fries and drink going up as well. I really wish I could figure out why the discrepancy is so wide, even in the same state.
@BirdyC wrote:

Time for them to up that reimbursement again!

I put in a bid for $30 for a FG shop that I usually get $25 for, but it's about a 35-minute round trip and with the cost of gas and that my car has to have premium fuel, I'm not doing *any* out of town 5G's for $25 anymore.

Anyway, much to my surprise, I got the shop. Order a little burger, little fry, and small soda. $16.50! $15.44 in March in Pa., $15.66 in Md. in May, I paid $16.40 at the end of June for the same order with a large fry.

I don't mind going a little out of pocket, and sometimes I order a less-expensive sandwich. But it's getting so that you can't order anything and come in under reimbursement. I think their prices are getting ridiculous. I can go to Hoss's and get their salad bar with 1/4-pound burger added on for less than $15. Or Red Robin and get a burger with unlimited side item and a drink for about the same $$.

Which reminds me.... I think I found the MSC that has Red Robin, but I haven't seen any jobs in my area come up. Need to keep my eyes open.

Red Robin is still shopped? I haven't seen them since they used to be with the MSC that shops the subject of this thread. Those were great shops. No fee, just reimbursement, but the report was super easy. Is the MSC a common one, or a small obscure one?

Edited 1 time(s). Last edit at 08/05/2022 10:23PM by DRJ.
@DRJ wrote:

Red Robin is still shopped? I haven't seen them since they used to be with the MSC that shops the subject of this thread. Those were great shops. No fee, just reimbursement, but the report was super easy. Is the MSC a common one, or a small obscure one?

I'd never been able to find RR shops, but just recently I found out which MSC did or does them. But I haven't seen any, so maybe they're not shopped anymore. Or maybe my local one doesn't participate. I don't know.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I can't believe the Little Cajun fries are $4.39. Little Cheeseburger, little fries and regular soda comes to $16.29, reimbursement is $15.45.
@Heeps21 wrote:

I can't believe the Little Cajun fries are $4.39. Little Cheeseburger, little fries and regular soda comes to $16.29, reimbursement is $15.45.
That's not too bad. One of the locations I do is $5.49 for a small fries, $5.99 for a regular. My regular place is $3.95 for a small and $5.15 for a regular.

Edited 1 time(s). Last edit at 08/06/2022 04:42PM by MisterBill.
The little fries I had the other day were $4.99.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
removed
Moderator Note:

Post removed for violation of Posting Guidelines, naming client and MSC in the same post/thread. Feel free to edit, removing the violation, then repost. Thank you.

@metro25782 wrote:

The form is confusing as hell though.
First time I've heard anyone complain about it. The delivery shop is particularly simple. And yes, the reimbursement is too low.

Edited 1 time(s). Last edit at 08/07/2022 03:14AM by MisterBill.
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