FIVE GUYS IS BACK!!

Although there are many locations I've shopped on the board I've yet to get a phone call. Has anyone gotten one?

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Was looking forward to my shop this weekend. Called and there was no answer. Checked online and it appears they are complete closed at my location, not even available for take out. Looks like $3.
@NinS I got a call yesterday, but they would only offer me up to $12. I had made an offer on the job board for $14, but they declined that and said $12 was the max they could do. I decided not to take the $12 this time, since these were all dine in shops. I'm waiting for a phone/online that I can basically pick up and leave.
I just checked and the shop with the milk shake is back at the location I normally get big bucks for. But it's still $10 and says it's dine-in.
There is a location I did for $13 pre-COVID. The fee this morning was $10 with a "make an offer" next to it. I made an offer of $13 and it was accepted.
I got a call this morning offering $12 for a location I had done at least a dozen times for $30. I asked about some other locations near where I am this weekend and was told they would all be $12 regardless.
I did a shop today. The peanuts are behind the counter, so customers have to ask for them. There were 2 employees cooking (social distancing) and 1 person behind the register. The dining room was available. Tables were spaced out, with the extra seating stacked against the wall.

The report was virtually the same, but there were some additional questions (ie, were you able to dine in). The report was just as (not) time consuming as it was before.

I have another one tomorrow. I forgot to put this in the report, but there was something off with the self-serve catsup. It had a very bad taste.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
Did a 5G the other day, doing a bonused one tomorrow. I noticed on the report they now ask you about the availability of hand sanitizer at the location.

Ketchup dispenser not available at the location I did. Have to ask for ketchup or other seasonings/condiments in packets from a crew member.
I am still running into issues with the fountain drink (do I order ANY drink of not available?) and also the condiment/beverage station (do I answer No on the survey if there isn't one?).

I feel like MF did not adequately review their evaluation form with the correct Flags to ensure they are gathering consistent and accurate data. Depending on how a shopper interprets the question and the situation, a store can get dinged pretty badly for something not in their control...

I've reached out to helpdesk repeatedly and am still waiting a reply. I won't be taking any additional shops until these are resolved as I don't want to risk losing out ~$15 each time I do one.

Otherwise, the bonuses are pretty enticing! I'd do one daily if they would clarify these details.
Strange thing happened today as I used the "make an offer" feature. In pre-COVID world, my experience in my high-population, shopper-heavy region, was that any bid more than $2 over the stated bonus would be rejected. Sometimes even the $2 "extra-bonus" would be rejected. (This is why I preferred to work with schedulers for 5G, easier to negotiate with than a website button.) But either way there was usually a lag time of at least a few hours (sometimes more) before your offer was accepted or rejected.

Right now, the MSC seems to be having some trouble filling 5G shops here. So I got frisky on one of the "make an offer" shops and asked for $3 above the stated bonus (schedulers have not yet resumed calling me). Not only was it accepted, it was accepted almost instantaneously.. After submitting the bid I checked my shop list for the MSC and the bid had already been accepted, we're talking 15 seconds or so. Now I'm kicking myself that I didn't ask for more.

Has anyone else experienced this kind of quick OK on "make an offer" bids?

Edited 1 time(s). Last edit at 07/13/2020 08:40AM by KokoBWare.
KokoB, try reaching out to your scheduler.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
So, I see that some locations are for "curbside pickup". Pre-covid-19, I'd never seen any of these shops before. I've done dine-in, online, phone, and delivery before the pandemic, but I'm guessing the curbside option is new? I'm just wondering whether any of you have completed one of these curbside shops? If you have, could you elaborate on some of the requirements, or any huge differences (besides the obvious...that your order should be brought out to your car)? Do you order online? Is timing required?
One of the shops near me is up to $14. Unfortunately, it's the dine in shop, which I don't really care to do. It's even the milk shake version. Other shops still at $5-7.
I've had about 50% of my "normal" bids accepted, and the other half declined, without much rhyme or reason. One of the rejected bids was for a location labeled "difficult", but one of the accepted bids was for a location without such a label. Also, some locations have four shops on the board while locations down the street have nothing. I'm not sure if this means that only some locations are being shopped, or if some shoppers took multipe strings of shops at entire locations, or if some locations were simply grabbed up by multiple shoppers right when they hit the board (but if that was the case it would be odd that no one wanted to do the locations two miles away which remain on the board).

Edited 1 time(s). Last edit at 07/14/2020 09:03PM by NinS.
I love those milkshakes but I made the mistake of looking at the amount of sugar in one. Now I drink maybe a third of it and have to throw the rest out!
I make a milkshake last for 3 servings- like a little "dessert shot" after a meal. I did 2 Five Guys shops this past weekend. Dining rooms are closed in my area so I just took the food to go. There was an employee to get you your drinks from the Coke Freestyle machine. One location I asked for peanuts, the other location I forgot to ask. They give you a brown paper bag about 1/4 full (plenty!) with the top rolled down and sealed with a Five Guys sticker. The fees are still lowered in my area but it is an easy report. The things that have changed on the report are a couple of extra questions about hand sanitizer and masks.
Be careful about looking for the hand sanitizer machine -- for one location it was in a far-away corner surrounded by stacked tables/chairs that were not in use due to reduced seating. I had been in the location for 20 minutes and would not have noticed it had I not been waiting around for the manager to fix the BROKEN SOAP DISPENSER (!!!) in the restroom.
@katiew27 wrote:

I love those milkshakes but I made the mistake of looking at the amount of sugar in one. Now I drink maybe a third of it and have to throw the rest out!

Bring the leftover Shake home and freeze it. I then eat it over time and it’s like ice cream.

Edited 1 time(s). Last edit at 07/15/2020 06:40PM by kenasch.
They freeze well. I make my peanut butter and bacon milkshakes last for a week this way.

@katiew27 wrote:

I love those milkshakes but I made the mistake of looking at the amount of sugar in one. Now I drink maybe a third of it and have to throw the rest out!

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope


Edited 1 time(s). Last edit at 07/16/2020 12:43PM by HonnyBrown.
I had one a few days ago at a location completely closed due to Covid. Just a phone call and an easy $3. Now the same location is posted tonight so I accepted for another $3. Makes no sense that the MSC is not informed by the client of closed locations. I had the same thing happen at an Arby’s and had two approved closure reports for the same location.
@kenasch wrote:

I had one a few days ago at a location completely closed due to Covid. Just a phone call and an easy $3. Now the same location is posted tonight so I accepted for another $3. Makes no sense that the MSC is not informed by the client of closed locations. I had the same thing happen at an Arby’s and had two approved closure reports for the same location.

I think MSC is not informed of store closures in a timely manner because many Five Guys locations are actually franchises. There are also many factors that might impact staff availability and operations of a location.

Though, you are right that the MSC should investigate whether a store is actually closed if they receive that report feedback and halt all future shops, but in this case, it's to your benefit!
They have a bunch of dine-in shops in my area. Only problem is CA back on lockdown and you can't eat inside a restaurant... I'm assuming outdoor seating doesn't count as dine-in.
@azncollege wrote:

They have a bunch of dine-in shops in my area. Only problem is CA back on lockdown and you can't eat inside a restaurant... I'm assuming outdoor seating doesn't count as dine-in.

They should make a flow chart for what to do in each situation haha

Certain situations are detailed in the guidelines, but I was hesitant to abort mid-shop when something wasn’t available or if dine in was closed.
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