FIVE GUYS IS BACK!!

A dine-in shop in my area is up to $18 so I just bid that amount for the curbside shop.

Update -- just got assigned the curbside for $18. It had been listed at $10.

Edited 2 time(s). Last edit at 07/23/2020 12:48AM by MisterBill.

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Call and ask why you were booted. I too was booted from the MS but they put me back on after a call to them was made.
@expert setter wrote:

Most dine in is pick up n leave. 5 guys isn't allowing dine in.
That is obviously location-specific since someone else reported being able to dine in.

And unless they've changed the guidelines, dine in shops require you to stick around for 15 minutes after getting your food. It's the online/phone order shops that allow you to leave right away if you want. Curbside shops don't even require you to enter the restaurant to check the restroom.

Edited 3 time(s). Last edit at 07/23/2020 06:04AM by MisterBill.
I'm thinking that the $0 shops for early August will have a fee associated with them when the time comes. They don't want shopper scheduling that far out with uncovered shops in the near term.
@macrophage wrote:

I'm thinking that the $0 shops for early August will have a fee associated with them when the time comes. They don't want shopper scheduling that far out with uncovered shops in the near term.
Or they just figure they'll get some suckers to take them now for no fee since they just go for the food.
I saw (and wondered) the same thing.
@KokoBWare wrote:

Also, the first dine-in shop I did after the Covid shutdown, there were three other parties sitting at tables at the location. Since then, every dine-in I've done, I've been the only one eating there. There's been no lack of take-out traffic at these locations but I've been the only on-location diner. Just wondering if this is red-flagging me as a shopper. Around here it doesn't seem like anyone's making use of the dining room.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
Not having your fries soggy is a great reason for dining in smiling smiley But that's the only one I can think of, unless you work at the shopping center nearby and are on break...

@KathyG wrote:

I saw (and wondered) the same thing.
@KokoBWare wrote:

Also, the first dine-in shop I did after the Covid shutdown, there were three other parties sitting at tables at the location. Since then, every dine-in I've done, I've been the only one eating there. There's been no lack of take-out traffic at these locations but I've been the only on-location diner. Just wondering if this is red-flagging me as a shopper. Around here it doesn't seem like anyone's making use of the dining room.
Bonuses are up to $14 for this weekends shops in my area. I'm thinking not everyone wants to dine in.
@macrophage wrote:

Not having your fries soggy is a great reason for dining in smiling smiley But that's the only one I can think of, unless you work at the shopping center nearby and are on break...
Five Guys fries are really good reheated. BTW at the shop I did today, they had a sign outside saying that there was no in person dining allowed and everything was to go. They didn't even have any tables set up outside.

I'm guessing that if you took a dine-in shop, you would have to explain why you didn't stick around for 15 minutes after getting your food and your shop would have to be reviewed. On the other hand, I'm sure they are getting a lot of them like that.
Between that, the many store cameras, and the level of detail the report requires, it will be very easy for the location to identify you. It's happened to us -- before COVID-19 with crowded dining rooms. After what I thought was a regular, anonymous shop, the black-shirt came out and queried us as to why we reported that things were not perfect. Of course, I knew exactly what was going on, but acted professionally indicating that he must be mistaken. Then he brought out the image of me and the report.

In another now-renovated location, I could see a bulletin board through the kitchen-door window with "secret shoppers" marked on it and printed images tacked to it.

@KathyG wrote:

I saw (and wondered) the same thing.
@KokoBWare wrote:

Also, the first dine-in shop I did after the Covid shutdown, there were three other parties sitting at tables at the location. Since then, every dine-in I've done, I've been the only one eating there. There's been no lack of take-out traffic at these locations but I've been the only on-location diner. Just wondering if this is red-flagging me as a shopper. Around here it doesn't seem like anyone's making use of the dining room.
Yes, most of the locations in my area do not allow dine-in eating. When you report the shop, there is a question asking if you were able to dine in. If you answer no, it just asks why. You still are able to report on the service, food, and cleanliness (including bathroom if available).
I walked past the other location in my area today which I do not see any shops for (they were there, but then disappeared, and even the new $0 shop hasn't shown up) and there were two tables of people eating inside.

Edited 1 time(s). Last edit at 07/25/2020 05:51PM by MisterBill.
I got my daily available shops email about two hours ago, saw a purchase reimbursement listing for Five Guys, and clicked on it out of curiosity about five minutes ago. Someone took that shop already.

@MisterBill wrote:

@macrophage wrote:

I'm thinking that the $0 shops for early August will have a fee associated with them when the time comes. They don't want shopper scheduling that far out with uncovered shops in the near term.
Or they just figure they'll get some suckers to take them now for no fee since they just go for the food.
Is it true that the call center schedulers only have access to schedule Dine In shops? Tried getting an online, delivery or phone shop that they were not able to pull up. Make an Offer is available for these in my area, but the online scheduling team is very slow to respond.
@macrophage wrote:

Is it true that the call center schedulers only have access to schedule Dine In shops? Tried getting an online, delivery or phone shop that they were not able to pull up. Make an Offer is available for these in my area, but the online scheduling team is very slow to respond.
That seems odd. But maybe they're just working on filling the dine-in shops since they are more difficult to fill.
@MisterBill wrote:

@macrophage wrote:

Is it true that the call center schedulers only have access to schedule Dine In shops? Tried getting an online, delivery or phone shop that they were not able to pull up. Make an Offer is available for these in my area, but the online scheduling team is very slow to respond.
That seems odd. But maybe they're just working on filling the dine-in shops since they are more difficult to fill.

It was definitely weird, because there were no Make an Offer buttons available for the Dine Ins that I called about...
I have now done three different locations this month (historically it's been one every couple of months). Each was for $18, so now I can ask for that amount when the overseas schedulers start calling.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
While filling out my report yesterday I could not help but laugh. My burger and fries were ready in less then 2 minutes. As I answered the flag that appeared, as too how it was possible that it took less then 2 minutes, I could not help but think about one of this MSCs former clients. The big burger chain that would have had a cow had it taken the 8 minutes or so minutes that 5 Guys says is their average timing for cooking a burger. Answer to the flag was that they were anticipating orders, and not just placing patties on the grill as they were ordered but it gave me a chuckle.

Lady Marius
Canadian Mystery Shopper
So, i still can't see the shops at my closest location, and have had another shopper confirm that they're out there. i wrote to MF and they could not tell me why I could not see them, only "I do not see any restrictions preventing you from seeing any available shops in this area. It is possible you will see these shops again.".

i responded that given that they seemed to need shoppers for this location for both the normal and (especially) delivery shops that I had done in the past (typically doing delivery when it got to $20), that it was in our mutual interests for me to be able to do them again, And that I was disappointed that they did not respond that they would have someone look into the problem.
@Lady Marius wrote:

While filling out my report yesterday I could not help but laugh. My burger and fries were ready in less then 2 minutes. As I answered the flag that appeared, as too how it was possible that it took less then 2 minutes, I could not help but think about one of this MSCs former clients. The big burger chain that would have had a cow had it taken the 8 minutes or so minutes that 5 Guys says is their average timing for cooking a burger. Answer to the flag was that they were anticipating orders, and not just placing patties on the grill as they were ordered but it gave me a chuckle.
But shouldn't they really be cooking to order? They're definitely supposed to cook the fries when ordered.. In fact, for pickup orders they tell you that the fries are not prepared until you get there. So two minutes really does seem too fast.
@MisterBill wrote:

So, i still can't see the shops at my closest location, and have had another shopper confirm that they're out there. i wrote to MF and they could not tell me why I could not see them, only "I do not see any restrictions preventing you from seeing any available shops in this area. It is possible you will see these shops again.".

i responded that given that they seemed to need shoppers for this location for both the normal and (especially) delivery shops that I had done in the past (typically doing delivery when it got to $20), that it was in our mutual interests for me to be able to do them again, And that I was disappointed that they did not respond that they would have someone look into the problem.

Did you recently do a shop at this location, like within the past 2 weeks? I think there is a rotation, because shops at locations I have done within the past 2-3 weeks disappear from my shop list.
@sstsau wrote:

Did you recently do a shop at this location, like within the past 2 weeks? I think there is a rotation, because shops at locations I have done within the past 2-3 weeks disappear from my shop list.
Have not done any shops there since they returned and had not done any for a few weeks before that (I had been waiting for the delivery shop to get to $20 when they pulled all of them). They showed up originally when they came back and then disappeared. I did not decline any of them so I have no idea why they disappeared. It's definitely a problem with their system and it's ridiculous that they did not offer to investigate.

I did do a shop at a different location and that one has disappeared and as you say will not be back for 2-3 weeks. But the other location was gone before I took that shop.

Edited 2 time(s). Last edit at 08/01/2020 05:46AM by MisterBill.
@MisterBill wrote:

@sstsau wrote:

Did you recently do a shop at this location, like within the past 2 weeks? I think there is a rotation, because shops at locations I have done within the past 2-3 weeks disappear from my shop list.
Have not done any shops there since they returned and had not done any for a few weeks before that (I had been waiting for the delivery shop to get to $20 when they pulled all of them). They showed up originally when they came back and then disappeared. I did not decline any of them so I have no idea why they disappeared. It's definitely a problem with their system and it's ridiculous that they did not offer to investigate.

I did do a shop at a different location and that one has disappeared and as you say will not be back for 2-3 weeks. But the other location was gone before I took that shop.

That does seem strange. I might have guessed that maybe you were identified/outed as a shopper at the location and the MSC decided to restrict you from shopping there. But given that you contacted the Helpdesk and they said they didn't see any restrictions on your account, I'm not sure why the shops are not showing up for you.

I'm sorry they aren't being more helpful...I've actually felt like this MSC has grown less helpful within the past year or so, which has been frustrating (I had a few emails to the helpdesk that were never answered, even before the whole covid-19 situation). They do have a new update/message on their job website that says they are operating with a smaller staff, so perhaps they are a bit overwhelmed by the pandemic situation right now. But I know that doesn't help you or make you feel any better.
There is no reason, when busy to wait for someone to order a patty to place it on the grill. They run the risk of cooking too many patties, but when busy this cuts down on wait time. I believe this exact situation is addressed in the guidelines. My burger was not sitting around under a heating lamp...it still came fresh off the grill, same with the fries. Anticipating orders and placing pattied on the grill before they are ordered, does not mean the burger was not cooked to order, it just means the customer waits less time for it to cook.

Lady Marius
Canadian Mystery Shopper
@MisterBill wrote:

So, i still can't see the shops at my closest location, and have had another shopper confirm that they're out there. i wrote to MF and they could not tell me why I could not see them, only "I do not see any restrictions preventing you from seeing any available shops in this area. It is possible you will see these shops again.".

i responded that given that they seemed to need shoppers for this location for both the normal and (especially) delivery shops that I had done in the past (typically doing delivery when it got to $20), that it was in our mutual interests for me to be able to do them again, And that I was disappointed that they did not respond that they would have someone look into the problem.

Have you been identified by the store or its management as the shopper? If so, the store notify the MSP, request that you not shop that location again, or both. It's unlikely the MSP will tell you if this is the case, but that location will disappear from your options.

Another common reason this occurs is if the customer questions or disputes your reports or asks for clarifications. Too many low ratings (especially on what are often subjective review questions) is another reason.

The MSP will pay for tolls and parking, but if others in your area don't claim them and you do, that's another reason things disappear from your options. Also, if you are selective and only take highly bonused or "easy" shops, there's another reason.

Also, there are system limits on how many shops for the same client, number of shops per day and similar limits that will could block or limit your access.
@Lady Marius wrote:

There is no reason, when busy to wait for someone to order a patty to place it on the grill. They run the risk of cooking too many patties, but when busy this cuts down on wait time. I believe this exact situation is addressed in the guidelines. My burger was not sitting around under a heating lamp...it still came fresh off the grill, same with the fries. Anticipating orders and placing pattied on the grill before they are ordered, does not mean the burger was not cooked to order, it just means the customer waits less time for it to cook.

That may or may not be true (or your opinion, evaluation, or analysis), but it may not be the standard by which the customer wants the location observed and reported.

If it were my business to run, I would do as you suggested and use any unsold beef patties to make chili.

Maybe make home fries or hash browns with the unsold fries, but they very quickly grow greasy, gummy, and limp.
If I take a reimbursement-only (no fee) Five Guys shop with contactless delivery to my home (not dine-in or curbside pickup), would I messing up the fee/bonus economy for everyone? Or is that a pretty good pandemic rate? I'm new to this and curious about people's opinions.
@ColoradoShops wrote:

If I take a reimbursement-only (no fee) Five Guys shop with contactless delivery to my home (not dine-in or curbside pickup), would I messing up the fee/bonus economy for everyone? Or is that a pretty good pandemic rate? I'm new to this and curious about people's opinions.

I think it depends how badly you need the food.

Knowing that the MSC will offer a fee on this, I would wait till closer to the date. There were plenty of shops available in my major metropolitan area at the end of the last cycle.
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