Yes, Sarah, you are correct.
I do hope they get this all straightened out. It seems the shoppers performing shops from the platform you used are having greater difficulty being paid than shoppers who were scheduled by KSS.
I have not been paid for a March shop and have not received one single response to all the phone calls and emails. For anyone still trying to get their money, the email address email@example.com has now been disabled.
Forgive me, but posts like this, "Welcome to the forum! You will get paid. The owner posted an explanation of what is going on with the company a few pages back. Be patient," are premature.