FIVE GUYS IS BACK!!

This MSC does not schedule 2 shoppers for the same date/meal period right? If this is the case, I have seen "regular customers" order a full meal + milkshake, so it's definitely something people do... It all just seems odd to us because our demographic tends to not be so splurgy on something like burgers, fries and shakes, but we're obviously not the client's target market smiling smiley

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I typically order my sandwich and then fumble in my purse for my credit card while I wait for them to see if they're going to suggest fries and a drink.

It's usually enough time for them to either give me a total or suggest something and at which point I add on the additional items.

As far as a drink and a shake, they've never batted an eye. Many of the locations are still only open for takeout so it's possible that you could be taking a drink home for someone else. I see lots of people orders ordering drinks and shakes so people do it all the time!
I saw people ordering a shake and asking them not to make it until they were ready to leave. I decided that was a good idea. Apparently, Five Guys does that for customers all the time. They will tell you to let them know about 2 minutes before you are ready for it. If course, you can just wait 2 minutes. I follow that scenario and take the shake with me.
@tornado163 wrote:

What are people's strategies for ordering both a shake and a soda? I feel that's likely a giveaway since I imagine the overwhelming majority of customers are only getting 1 drink. At the very least I've never ordered both a shake and another drink in 1 meal. Not to mention I then have to keep alternating between drinking soda and shake while I eat which is just a weird taste combo.

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
@myst4au wrote:

I saw people ordering a shake and asking them not to make it until they were ready to leave. I decided that was a good idea. Apparently, Five Guys does that for customers all the time. They will tell you to let them know about 2 minutes before you are ready for it. If course, you can just wait 2 minutes. I follow that scenario and take the shake with me.
That's a great idea, since shake timing is not part of the report.
@MisterBill wrote:

@myst4au wrote:

I saw people ordering a shake and asking them not to make it until they were ready to leave. I decided that was a good idea. Apparently, Five Guys does that for customers all the time. They will tell you to let them know about 2 minutes before you are ready for it. If course, you can just wait 2 minutes. I follow that scenario and take the shake with me.
That's a great idea, since shake timing is not part of the report.
That really is a great idea. Takes the awkwardness away from ordering pauses and having two drinks too.

For those who have the ability to do it, I like to go in when it's busy. As stated before, I never do late-night and typically don't like slow hours/days (if I can help it). When you're ringing up a line of customers and have piles of ticket orders waiting to be made, there's less time to play "let's see who the shopper is today..."

Someone else gave the tip of instead of standing at the counter to wait for food, maybe take a seat close to it (if possible) and watch from there (to make your observations).

Edited 1 time(s). Last edit at 03/13/2021 07:42PM by shoptastic.
No "dessert" shake for me because I love mixing it in with my soda to create a float. Based on the numbers of shakes I see being ordered, I don't think anyone needs to worry about being outed as a shopper because they ordered two drinks.

If I pause after ordering the sandwich but just get offered "anything else?" I then order fries. It often yields an offer of a drink and/or milkshake, so the store at least gets credit for those items.

Edited 1 time(s). Last edit at 03/13/2021 08:09PM by NinS.
Yes, I am always astounded at what a Five Guys meal costs. Occasionally I bring a friend who loves burgers but is very thirfty and never eats out unless it is a special social occasion. Whenever I tell him his meal cost $17 he just stares at me in disbelief. But hey, I'm glad there are plenty of Five Cuys customers!
@macrophage wrote:

This MSC does not schedule 2 shoppers for the same date/meal period right? If this is the case, I have seen "regular customers" order a full meal + milkshake, so it's definitely something people do... It all just seems odd to us because our demographic tends to not be so splurgy on something like burgers, fries and shakes, but we're obviously not the client's target market smiling smiley
If I want to stay under reimbursement (which I do as I work for cash), I order a veggie sandwich, no cheese. Once a month, after I get paid by the MSC, I will use a shop fee to buy the meal that I want.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
If the cashier asks "anything else?" Does that count? The followup question asks what they offered, either fries or a drink. I say that they didn't offer either, since they didn't, but I do mention the "anything else" in the report. How are all of you handling this situation in the report?
I don't consider "anything else?" to be an upsell. Sometimes, if there's room in the narrative box I'll mention that they said it, but I'm quite sure they are supposed to specifically mention fries, drink or milkshake.

*****************************************************************************
The more I learn about people...the more I like my dog..

Mark Twain
@MsJudi wrote:

I don't consider "anything else?" to be an upsell. Sometimes, if there's room in the narrative box I'll mention that they said it, but I'm quite sure they are supposed to specifically mention fries, drink or milkshake.

Agreed anything else is not a specific suggestion for fries or a drink.
@foodluvr wrote:

@MsJudi wrote:

I don't consider "anything else?" to be an upsell. Sometimes, if there's room in the narrative box I'll mention that they said it, but I'm quite sure they are supposed to specifically mention fries, drink or milkshake.

Agreed anything else is not a specific suggestion for fries or a drink.

One of the shops, I believe Popeye's, was sponsored by their drink supplier. They had to up-sell with that exact brand name in order to pass the test and get their reward card. Not sure if the instructions are that specific with Five Guys.
@Niner wrote:

If the cashier asks "anything else?" Does that count? The followup question asks what they offered, either fries or a drink. I say that they didn't offer either, since they didn't, but I do mention the "anything else" in the report. How are all of you handling this situation in the report?
They have to specifically offer the item.

BTW I wanted to mention that in a recent shop I reported that I asked for the total after standing there silently and that the cashier told me and did not suggest any items, and they did not complain about my shop. I know there had been discussion about not prompting and in theory the guidelines say that as well. Maybe I won't go into as many details about that in my comments in the future.

I do agree that they should allow us to go back to ordering the sandwich and one item and wait for the second, since it is more likely to happen. On the other hand, I assume that FG teaches their employees to always suggest both after the sandwich is ordered and that's what they want to see. Sadly, often they do not.
@wrosie wrote:

One of the shops, I believe Popeye's, was sponsored by their drink supplier. They had to up-sell with that exact brand name in order to pass the test and get their reward card. Not sure if the instructions are that specific with Five Guys.
No, they do not have to suggest anything specific, just a drink and fries. They also ask about suggesting a shake but that is separate.
Just a general observation on this thread so far, but I suggest everyone just reading through the updated guidelines as of December 2020. A lot of questions can be answered by simply reading the first 2 pages as to what is and is not acceptable.
@macrophage wrote:

Just a general observation on this thread so far, but I suggest everyone just reading through the updated guidelines as of December 2020. A lot of questions can be answered by simply reading the first 2 pages as to what is and is not acceptable.
Yes but you need to have a shop currently assigned to do that.
Fees look to have dropped $1 in my area. From $12 to $11. Hope it isn't a long term decision.
Same here. The first "bonus" used to be $12, but this week it is only $11 in my area as well. No "make an offer" on 5G either for this week, at least not yet.
@sstsau wrote:

Same here. The first "bonus" used to be $12, but this week it is only $11 in my area as well. No "make an offer" on 5G either for this week, at least not yet.
They can try to offer it for less but if people don't take it, the price will still have to go up.
Unfortunately, in my area, most of the 5G shops are taken quickly, many at base fee. There are a couple of less desirable locations further away from the main metro area, but most shops are snatched up before even the first round of bonuses. It seems like they are being taken more quickly and at lower fees than before the pandemic. Before covid-19, I used to be able to get $15-18 fees on some shops. Now I'm lucky if any of the prime locations get to $12 (or now $11, I guess).
Fun With MAO: Some "late dinner" shops are posted in my area for $25, which in my high-population, high-shopper area isn't half bad. They have the Make-an-offer button. And now they allow you to make another offer if your initial offer is declined.

Soooooo ....

I put in a modest bump-up bid for $26 on one ... which was denied. I went to the new "second bid" feature and just for funzies, bid $25.50 ... and got a message that the second MAO had to be $3 less than the original bid.

LOLOLOLOL why bother, MSC? I'm not going to bid $23 if the board price is $25. And again, why even have MAO if you're going to deny a $1 boost?
Good to know that a second/subsequent MAO has to be at least $3 less. I had MAO for $2 over the listed fee on another shop for this MSC (not 5G) and it was denied. I was debating whether to submit another MAO for just $1 over, but from your report, it seems like it would not have even been submitted for consideration. I agree it seems silly to have the MAO option if even $1 over the posted fee will be denied. It's also frustrating that schedulers will call and offer LESS than what the job is currently posted for on the job board.
@sstsau wrote:

It's also frustrating that schedulers will call and offer LESS than what the job is currently posted for on the job board.
Heck yes. This crap never happened before Covid, schedulers would at least open with the board price. They have turned me into a call screener, I let the calls go to voice mail and call them back after I can check the board price. Very dirty pool by them.
Up to $14 with MAO. The lunch shop is an online order at most locations this week, so you can take it to go. I just went back in rotation for my local restaurant, so I put in for my usual $25. We'll see if they accept it. Recent experience says they won't, and I'll end up getting a call over the weekend asking me to do it.

Update -- took several hours for approval but i got my $25.

Edited 1 time(s). Last edit at 03/19/2021 10:50PM by MisterBill.
Looks like my local FG raised their prices. My veggie sandwich + regular fries +bottled drink order that had been $12.36 is now $12.63. If they also raised the price of the large fountain drink, I'll probably be up to $12.74.
@MisterBill wrote:

Looks like my local FG raised their prices. My veggie sandwich + regular fries +bottled drink order that had been $12.36 is now $12.63. If they also raised the price of the large fountain drink, I'll probably be up to $12.74.

I read an article somewhere a while back and learned that FG prices at 3x their store's cost; it's a direct correlation, so that franchise owners know what their cut is. This still does not make sense to me, because there has been a potato surplus and they can still charge $4 for fries around here! Must be the cajun seasoning winking smiley
Last week's dinner shop at a restaurant in my area (but still 25 minutes away) is still available. The scheduler guy called me on Monday and offered me $22 but would have gone to my usual $25. I told him I wasn't really interested in doing a dinner there (the only thing that would make me even consider it is that it's a curbside shop), and it would take at least $28 to get me to go, and he basically told me that they wouldn't approve that, so I told him goodbye and hung up. I noticed it's still available, so I made an offer of $30, since to be honest that is what it would take to be worth my while (and that's probably low since it is supposed to be raining this afternoon and I won't even feel like going out). Anyway, that got rejected. Some fool already took the lunch shop that starts tomorrow, likely for $9 or maybe $12, so I won't be able to get that one. I'll see if they get desperate and reach out to me again or just allow it to not get done.

Edited 2 time(s). Last edit at 03/25/2021 04:59AM by MisterBill.
I was doing these shops with acceptable bonuses because Covid regulations meant even dine-in shops could be done as take out shops. Now, with improved Covid statistics and restaurants in my area opening up their dining rooms again, I am not doing any of these shops because the bonuses have gone down.

It is still risky doing these shops and I haven't had my two vaccine shots yet.

Edited 1 time(s). Last edit at 03/26/2021 09:10AM by BusyBeeBuzzBuzzBuzz.
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